Client Experience & Operations Executive

LAVAVELLA & CO. PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

LavaVella, une entreprise basée à Singapour, recherche un membre à temps plein pour renforcer son équipe. Vous serez au premier plan dans le showroom, en contact avec les clients, et gérerez leurs commandes tout en garantissant une expérience de qualité. Ce poste demande rigueur, organisation et une passion pour les détails, contribuant significativement à une marque axée sur le design.

Qualifications

• Capacité à communiquer clairement en anglais.
• Expérience dans un rôle de showroom ou de vente souhaitée.
• Capacité à travailler calmement sous pression et à résoudre des problèmes.

Responsibilities

• Premier point de contact pour les clients en boutique et en ligne.
• Gérer les communications clients via WhatsApp, Instagram et email.
• Superviser les commandes de la confirmation à la collecte.

Skills

Clarté de communication

Proactivité

Organisation

Attention aux détails

Tools

WhatsApp

Google Sheets

Shopify

Asana

Job description

Job Description:

LavaVella is a Singapore-based studio crafting distinctive brassware for homes, hospitality, and design-forward spaces. Every piece is made with intention—designed to bring character, clarity, and beauty into the everyday.

We’re looking for a full-time team member who will become a key part of our daily rhythm. This role is suited for someone who brings presence to their work, thrives within structure, and cares about the small details that create meaningful customer experiences.

Responsibilities:

• Be the first point of contact for clients—both in the showroom and online

• Manage client communications via WhatsApp, Instagram, and email

• Follow up on leads with attentiveness and clarity

• Process and oversee orders from confirmation to collection

• Coordinate with our production team and ensure timelines are met

• Manage showroom flow—including restocking, upkeep, and product display

• Pack and prepare orders with accuracy and care

• Support appointments, private previews, showroom events, and photoshoots

• Maintain internal systems (Asana, Shopify, Google Sheets) for visibility and consistency

• Support improvements to daily operations and client experience

Requirements:

• You speak and write clearly in English and are confident in customer interactions

• You take ownership of your responsibilities and follow through consistently

• You enjoy creating order, working with calm focus, and solving small challenges proactively

• You’re familiar with WhatsApp and Google Sheets (Shopify/Asana experience is a plus)

• You’ve worked in a showroom, design retail, or operations role (preferred, but not required)

• You value beauty, intentionality, and professionalism in your day-to-day work

• You’re looking to contribute meaningfully to a small, design-led brand

• You understand that growth in this role depends on the business’s growth

To Apply:

Please email [e-mail] with:

– A short write-up on why this role resonates with you

– Your CV

– A recent photo of yourself

– Your availability and expected salary

If you have questions before applying, we welcome them. We’re looking for someone who’s not just capable—but aligned with how and why we work the way we do.