Client Experience & Operations Executive

Creative For More; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A leading studio in brassware design is seeking a diligent team member for a full-time role. You will manage client interactions, handle orders, and support showroom operations while contributing to a professional and design-focused environment. Ideal candidates are detail-oriented and excel in customer service.

Qualifications

• Clear spoken and written English.
• Experience in design retail or showroom preferred but not required.
• Ownership of responsibilities with consistency.

Responsibilities

• Point of contact for clients; managing communications across platforms.
• Processing and overseeing orders from confirmation to collection.
• Maintaining showroom flow and preparing orders accurately.

Skills

Customer Interaction

Communication

Proactive Problem Solving

Attention to Detail

Tools

WhatsApp

Google Sheets

Shopify

Asana

Job description

LavaVella is a Singapore-based studio crafting distinctive brassware for homes, hospitality, and design-forward spaces. Every piece is made with intention; designed to bring character, clarity, and beauty into the everyday.

We’re looking for a full-time team member who will become a key part of our daily rhythm. This role is suited for someone who brings presence to their work, thrives within structure, and cares about the small details that create meaningful customer experiences.

Responsibilities:

• Be the first point of contact for clients; both in the showroom and online
• Manage client communications via WhatsApp, Instagram, and email
• Follow up on leads with attentiveness and clarity
• Process and oversee orders from confirmation to collection
• Coordinate with our production team and ensure timelines are met
• Manage showroom flow—including restocking, upkeep, and product display
• Pack and prepare orders with accuracy and care
• Support appointments, private previews, showroom events, and photoshoots
• Maintain internal systems (Asana, Shopify, Google Sheets) for visibility and consistency
• Support improvements to daily operations and client experience

Requirements:

• You speak and write clearly in English and are confident in customer interactions
• You take ownership of your responsibilities and follow through consistently
• You enjoy creating order, working with calm focus, and solving small challenges proactively
• You’re familiar with WhatsApp and Google Sheets (Shopify/Asana experience is a plus)
• You’ve worked in a showroom, design retail, or operations role (preferred, but not required)
• You value beauty, intentionality, and professionalism in your day-to-day work
• You’re looking to contribute meaningfully to a small, design-led brand