Client Engagement Manager

ASIA GULF CLOUD PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the cryptocurrency sector seeks a Client Manager to liaise with institutional and VIP clients. The role involves enhancing client relationships, supporting product development, and ensuring exceptional service delivery. Candidates should possess strong client management skills and a passion for the cryptocurrency industry.

Qualifications

• In-depth product knowledge in cryptocurrency or banking sectors.
• Proven client management skills.
• Proficiency in English, both written and verbal.

Responsibilities

• Act as primary liaison for institutional and VIP clients.
• Enhance relationships with clients in APAC and Middle East.
• Support product development initiatives.

Skills

Client management

Communication

Analytical skills

Problem-solving

Education

Bachelor's degree in business, finance, or related field

Job description

Responsibilities:

• Act as the primary liaison for institutional and VIP clients across both the TradeFi and Web3 sectors, ensuring that all client inquiries and requests are addressed promptly and professionally.
• Enhance and cultivate relationships with existing clients in the APAC and Middle East regions through regular communication, proactive outreach, and a deep understanding of their unique business needs and objectives.
• Collaborate with internal teams to tailor solutions that meet client requirements and deliver exceptional service.
• Support the Vice President in product development initiatives, including market research, product testing, and feedback gathering to drive continuous improvement.
• Assist in the daily operations of the department, coordinating cross-functional efforts to enhance efficiency and ensure the successful execution of strategic projects.
• Prepare and present reports on client interactions, market trends, and performance metrics to inform decision-making and strategy formulation.

Requirements:

• In-depth product knowledge gained from prior experience in cryptocurrency or banking sectors, with the ability to articulate complex concepts clearly to clients and stakeholders.
• Proven client management skills, including the capacity to establish and maintain robust relationships, conduct thorough client profiling, and implement personalized account management strategies.
• Proficiency in English, both written and verbal, with strong analytical and communication skills to engage effectively with clients at all levels.
• A solid educational background, preferably in business, finance, or a related field.
• A genuine passion for the cryptocurrency industry, demonstrated by ongoing engagement with industry developments, trends, and best practices; relevant industry experience is strongly preferred.
• Ability to work collaboratively in a fast-paced environment, demonstrating adaptability and a proactive approach to problem-solving.