Client Delivery Manager - Datacenter Management

NTT DATA, Inc.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading global technology services provider is seeking a Client Delivery Manager for its data center management team in Singapore. The role focuses on client relationship management, service delivery alignment, and team leadership. Ideal candidates will possess a Bachelor's degree, senior-level client engagement experience, and strong ITIL foundation to ensure service excellence in a managed services environment.

Qualifications

• Senior-level client engagement experience.
• Experience in Managed Services and/or Support Services environment.
• Experience managing service delivery teams or related functions.

Responsibilities

• Lead and coach a team of Service Delivery Specialists.
• Ensure services are delivered as per agreements and contracts.
• Collaborate with internal teams to evaluate and select vendors.

Skills

Client Management

ITIL

Negotiation Skills

Analytical Skills

Communication Skills

Education

Bachelor's or equivalent degree

Job description

Client Delivery Manager - Datacenter Management

Make an impact with NTT DATA by joining a company that is renowned for its technical excellence, leading innovations, and commitment to making a difference for clients and society. At NTT DATA, diversity and inclusion are embraced, providing a workplace where you can grow, belong, and thrive.As a part of NTT DATA, your role involves high-level relationship management with clients, serving as the primary contact and client liaison during the delivery of professional services engagements or outsourced solutions. You will be strategically focused on ensuring client satisfaction, maintaining communication, and managing the overall client relationship to identify and pursue new business opportunities. Additionally, you will work with delivery managers to ensure timely project delivery that aligns with the client's business needs, along with having profit and loss responsibilities and overseeing personnel development for efficient operations.The MS Client Delivery Management role at NTT DATA involves managing one or more MS Client Delivery Specialists to support the business and maintain the company's reputation. This includes overall contract management for local, small, and low to medium complexity client contracts, ensuring client satisfaction, service delivery, and contract profitability. Key responsibilities include leading and coaching a team, ensuring service delivery aligns with agreements, collaborating with various stakeholders, and driving service delivery excellence through team motivation and performance.Key Roles and Responsibilities:- Lead and coach a team of Service Delivery Specialists- Ensure services are delivered as per agreements and contracts- Collaborate with internal teams to evaluate and select vendors- Proactively engage with suppliers to resolve issues- Manage operating budgets and billing processes- Consult legal representatives for contract escalations- Review proposals and ensure alignment with growth objectives- Contribute to pre-sales processes and provide advice- Drive service delivery excellence and resolve contractual issues- Partner with the organization for talent acquisition and team utilizationKnowledge, Skills, and Attributes:- Leadership and coaching abilities- Relationship-building and collaboration skills- Strong communication and negotiation skills- Client-centric approach and business acumen- Analytical mindset and ability to work under pressure- Initiative-driven with a commitment to successAcademic Qualifications and Certifications:- Bachelor's or equivalent degree with related experience- ITIL certificationRequired Experience:- Senior-level client engagement experience- Experience in Managed Services and/or Support Services environment- Experience managing service delivery teams or related functionsAbout NTT DATA:NTT DATA is a global innovator of business and technology services, serving Fortune Global 100 companies with a commitment to innovation, optimization, and transformation. With a focus on R&D investment, diverse expertise, and global presence, NTT DATA helps organizations confidently navigate the digital future. As an Equal Opportunity Employer, NTT DATA offers a collaborative and inclusive workplace environment where employees can contribute to long-term success.(Note: This job description is a summary of the responsibilities and requirements for the role of MS Client Delivery Management at NTT DATA. For detailed information, please refer to the original job description.),

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