Client Delivery Manager

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The primary purpose of the role is to lead the deployment of winning solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery. The Delivery Manager is responsible for providing technical project planning, management, and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for the project including analysis and design, configuration and build, testing and training, and deployment.

What this job involves

• Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers
• Managing and reporting delivery risks and issues
• Managing user acceptance testing and release plans
• Managing communications with stakeholders, business transition team, and business and IT management
• Maintaining thorough understanding of product features and functionality
• Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering
• Ensuring positive account and client sentiment

Knowledge, Skills and Abilities

• IT Project management w/concentration on software delivery management
• Demonstrated expertise in CRE applications
• Business analysis and requirements gathering
• Cross-functional team coordination
• Relationship management and communications
• Proven ability to navigate in a large matrix organization
• Excellent attention to detail
• Self-motivated, able to set priorities and work autonomously
• Customer service focus
• Knowledge of real estate industry preferred

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics, and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.