Client Care & Admin Executive

SOL THERAPEUTICS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent therapy center in Singapore is seeking a Client Care & Admin Executive to ensure smooth communication between clients and therapists. This role involves responding to inquiries, coordinating appointments, and providing administrative support. Training will be provided, valuing characteristics such as warmth and a willingness to learn. The position offers flexible working arrangements and a supportive work environment.

Qualifications

• Fluency in English required.
• Strong communication, interpersonal and customer service skills.
• Organised and detail-oriented, able to self-manage in a remote setting.

Responsibilities

• Respond to client inquiries via WhatsApp and email.
• Coordinate appointment reminders and payment collection.
• Assist with new therapist onboarding and maintain filing systems.

Skills

Customer service orientation

Communication

Interpersonal skills

Organisational skills

Detail orientation

Tools

Google Drive

Spreadsheets

Email

Job description

About the Role

We are seeking a professional and compassionate Client Care & Admin Executive to join our team. This role serves as a vital bridge between clients, therapists, and directors, ensuring clear, timely, and thoughtful communication across all touchpoints.

You’ll be the first point of contact for many of our clients — and as such, your ability to hold space with warmth, clarity, and professionalism matters. While inquiries do not come in all day, responding in alignment with our values is essential.

Training will be provided, including relevant trauma-informed short courses to support your growth and ease into the role.

Key Responsibilities

Client Care & Coordination

· Respond to client inquiries via WhatsApp and email in a timely, professional, and sensitive manner.

· Triage inquiries and guide clients to the appropriate therapist or service.

· Coordinate appointment reminders, payment collection, and invoice issuance

· Serve as a supportive liaison between clients and therapists.

Administrative Support

· Assist with new therapist onboarding and distribution of company documents.

· Maintain well-organised digital filing systems (e.g., Google Drive).

· Facilitate internal communication between directors and therapists via WhatsApp or email.

· Submit monthly reports on total client inquiries and conversions.

· Carry out general administrative and coordination tasks as required.

Requirements

· Fluency in English (written and spoken) is mandatory.

· Strong communication and interpersonal skills.

· Customer service-oriented, with a warm and respectful approach.

· Organised, detail-oriented, and able to self-manage in a remote setting.

· Proficient in basic tech tools (e.g., Google Drive, spreadsheets, email).

· Comfortable working in a human-centered, values-driven environment.

· No clinical background required — training and guidance will be provided.

· No prior experience needed — we value heart, sincerity, and a genuine willingness to learn.

Working hours : 10am - 7pm

5.5 days work week, flexiable off day.