Client Account Services Specialist - Quality Assurance (Manager/AVP) | Singapore, SG

Client Account Services Specialist - Quality Assurance (Manager/AVP)

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork, and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive, and the will to succeed, rise to the challenge today!

Bank of Singapore opens doors to new opportunities. Start your career with Bank of Singapore as a Specialist (Associate) in the Account Control and Monitoring team!

Client Account Services provide account services support in areas of account documentation review, screening, static and data inputs, as well as account control and monitoring to Relationship Managers across all BOS locations through the account lifecycle from onboarding, periodic review, and maintenance till account closure.

This role reports into Account Control and Monitoring Team, where the candidate will be responsible for performing independent and thorough review of KYC/AML/Tax risk identification, plausibility checks, corroboration of clients' Source of Wealth and Funds as part of the quality assurance control.

Key Responsibilities

• Ensure all processes are done timely, accurately and in compliance with applicable regulations and bank's standards.
• Review client's source of wealth to ensure plausibility and to check for appropriate level of corroboration and evidence to identify the client's original source of funds and wealth growth.
• Conduct sampling checks on periodic review performed by Client Onboarding & Lifecycle Management Team and escalate issues and deficiencies identified for follow up.
• Keep up to date with the regulatory environment and AML landscape to adjust checks accordingly to align with industry standards.
• Prepare Management information reports based on agreed requirements.
• Effectively handle clarifications, queries, exceptions, and investigation matters.
• Update procedures/internal guides periodically.
• Provide guidance to team members in conducting the periodic review.
• Assist team lead / functional head on tasks related to quality assurance for periodic review including acting as a deputy as and when delegated.
• Collaborate with other colleagues within the bank to drive and assist remediation and other projects as and when required.
• Assist to respond to queries and clarifications resulting from internal, external, statutory, or regulatory audit.
• Support Client Onboarding & Lifecycle Management on matters that are assigned from time to time in line with overall priorities of the bank.

Qualifications

• Requires a university degree in Accountancy, Finance, Business Administration or equivalent, or higher education.
• Minimum 5 years of experience in AML/KYC under a risk and control function with exposure to SG and HK private banking environment (SoW/SoF, client risk assessment, purpose of accounts).
• Strong understanding of AML/CFT framework and the regulatory environment applicable to Private Banking clients, particularly in the areas of ongoing client reviews.
• Knowledgeable and sensitive to the risks (PEP, Sanctions, reputational risks) and suspicious activities typical of private banking clients.
• Knowledge of regulations including MAS, HKMA and other intergovernmental/non-governmental organizations such as FATF/Wolfsberg.
• Ability to work independently with minimal direction.
• Meticulous and detail-oriented.
• Strong communication skills, both verbally and in writing.
• Working knowledge of Microsoft applications such as MS Excel, MS Word, MS PowerPoint and other office automation tools.