Client Account Services Specialist (Manager) | Singapore, SG

Bank of Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Join Bank of Singapore as a Client Account Services Specialist (Manager) in the Account Services Maintenance team. You will be responsible for the timely management of client account documentation and support across all locations, ensuring compliance and providing excellent customer service. This role offers growth opportunities within a leading global bank and involves collaboration with various stakeholders for effective account management.

Benefits

Professional development programs

Attractive remuneration packages

Opportunities to grow within the OCBC Group

Qualifications

• Experience in account services or client onboarding.
• Strong analytical skills to handle documentation and compliance.
• Ability to work collaboratively with various teams.

Responsibilities

• Responsible for document reviews and system updates for maintenance requests.
• Process documentation from Front Office accurately and timely.
• Handle Front Office queries and ensure compliance with policies.

Skills

Customer Service

Compliance Knowledge

Documentation Review

Data Management

Risk Management

Job description

Client Account Services Specialist (Manager)

At Bank of Singapore, we are constantly seeking exceptional individuals to join our team. We promote a culture of openness, teamwork, and fairness. We also invest in our people through programs that develop them professionally and personally. Alongside attractive remuneration packages, we offer non-financial benefits and opportunities to grow within OCBC Group’s global network.

If you have passion, drive, and the will to succeed, we invite you to rise to the challenge today!

Bank of Singapore opens doors to new opportunities.

Start your career with Bank of Singapore as a Client Account Services Specialist (Manager) in the Account Services Maintenance team!

Client Onboarding & Lifecycle Management - Client Account Services supports account documentation review, data inputs, account control, and monitoring across all BOS locations, from onboarding to closure.

This role reports to the Account Services Maintenance team and is responsible for timely and accurate client static maintenance. Key stakeholders include Relationship Managers, Marketing Assistants, Compliance, and Operations teams.

Overview

• Responsible for document reviews and system updates for post-onboarding maintenance requests.
• Liaise with Front Office for documentation clarifications or shortfalls.
• Handle queries, exceptions, and investigations effectively.
• Ensure compliance with policies and procedures.
• Provide quick and quality customer service.
• Be open to taking on new tasks as required.

Responsibilities

• Process documentation submitted by Front Office accurately and timely, adhering to quality standards.
• Perform sanity checks on periodic review lists and prepare outstanding document lists for distribution.
• Update client static data in the bank's core system promptly.
• Coordinate with Relationship Managers on the status of reviews and maintenance cases.
• Stay informed about risks and controls, ensuring process alignment.
• Monitor and address account exceptions to ensure compliance.
• Handle Front Office queries with timely follow-up and escalation.

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Asia's global private bank, Bank of Singapore, is a wholly owned subsidiary of OCBC Bank, Southeast Asia’s second-largest bank. Headquartered in Singapore...

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