Client Account Service Executive

BlueCube Media Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Client Engagement Specialist to join their dynamic team. This full-time role involves engaging with clients, understanding their needs, and ensuring satisfaction through effective communication and support. You will collaborate with various internal departments, manage project expectations, and contribute to continuous improvement efforts. With opportunities for career progression and a nurturing work environment, this position is ideal for those looking to grow in a vibrant, team-oriented atmosphere. Join a fun and dynamic team across the APAC regions and make a meaningful impact in client relationships.

Benefits

Career progression opportunities

Learning and development opportunities

Flat working structure

Merit-based systems

Great working environment

Qualifications

• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Engage with clients to understand project requirements and prepare presentations.
• Serve as the main point of contact for client communications and support.

Skills

Organizational Skills

Multitasking Skills

Written Communication

Verbal Communication

Problem-Solving

Team Collaboration

Education

Diploma in Business Administration

Diploma in Marketing

Tools

MS Office

Job description

Company background

BlueCube Media is a Web Design agency with offices in Singapore, Malaysia, Thailand, and India. Specializing in three distinct niches – Web Solution, Marketing, Cyber Security. With over a decade of industry experience, we take pride in crafting high-quality website with digital marketing strategies to elevate organisation's reach and impact. We strongly cultivate and nurture our people's inner values and see every endeavour as a shared journey with both our team members and clients.

Job responsibilities:

• Engage with new clients to understand project requirements, prepare presentations, and develop questionnaires to guide effective requirement-gathering discussions.

• Serve as the main point of contact for client communications—responding promptly to inquiries, addressing concerns, and providing consistent support throughout the engagement.

• Coordinate and schedule client meetings, ensuring all relevant materials and information are prepared and shared in advance.

• Collaborate with clients to resolve issues efficiently, escalating complex matters when necessary while keeping communication transparent.

• Work closely with internal departments, including operations and finance, to align on project goals and maintain consistent messaging across teams.

• Proactively identify potential challenges, share insights with internal teams, and contribute to continuous improvement efforts.

• Build strong client relationships by understanding their evolving needs and maintaining regular check-ins to ensure satisfaction.

• Clearly communicate project expectations, timelines, and deliverables using appropriate channels to ensure alignment and manage expectations.

• Support document preparation such as client reports, contracts, and billing materials, while maintaining accurate and confidential client records.

• Monitor client satisfaction levels, address concerns before they escalate, and contribute to long-term client retention strategies.

• Assist with the preparation and issuance of quotes and invoices in coordination with the finance team.

Working terms:

• Work Schedule: 5-day work week.

• Travel: APAC regional travel may require. Flights, accommodation, and meals will be provided.

• Employment Type: Full-time, permanent role.

Qualifications:

• Diploma in Business Administration, Marketing or a related field (or equivalent work experience).

• Strong organizational and multitasking skills, with a keen eye for detail.

• Excellent written and verbal communication skills.

• Excellent work ethic, responsibility, and problem-solving mindset.

• Proficient in MS Office.

• Ability to work collaboratively in a team-oriented environment.

• Flexibility to work in dynamic environments, including outdoor events and physically demanding settings.

• Strong written and communication skills

Why Join Us:

• Join our fun and dynamic teams across APAC regions!

• Great working environment with capable people, merit-based systems and nurturing culture

• Flat working structure. We take your feedback and contribution seriously, and we want you to grow together with the company

• Career progression, learning and development opportunities