Client Account Service Executive

COMBUILDER PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A client management and project coordination firm in Singapore is seeking a dedicated individual to provide exceptional service and support to clients. The role involves managing customer accounts, addressing inquiries, and ensuring project requirements are met effectively. The ideal candidate holds a minimum diploma and possesses strong analytical skills alongside excellent communication abilities. This position offers an opportunity to strengthen client relationships and contribute to project success.

Responsibilities

• Serve as a point of contact for customers’ account management.
• Provide timely and accurate responses to clients’ inquiries.
• Gather feedback on system operations for improvements.
• Address clients’ inquiries and provide support promptly.
• Work closely with clients to gather project requirements.
• Collaborate with teams to develop customized solutions.

Skills

Detail-oriented

Strong analytical skills

Problem-solving skills

Excellent communication skills

Interpersonal skills

Proficient in project management tools

Education

Minimum Diploma

Job description

Job Summary:

Provide top-quality service to customers before and after sales and ensure customers’ satisfaction, strengthening client’s relationship.

Responsibilities and Duties:

Client Management Matters

• Serve as a focal point of contact for all customers’ account management matters to ensure efficient and effective project coordination.
• Act as the primary point of contact to clients’ inquiries and provide timely and accurate responses.
• Gather feedback on system operations and collaborate with relevant teams for improvements.

Support

• Address clients’ inquiries and provide comprehensive support to resolve cases promptly.
• Collaborate with the IT team to assist in resolving any system-related issues that may arise.

Project Management

• Work closely with clients to gather project requirements and ensure a clear understanding of their objectives.
• Collaborate with internal teams to develop customized solutions that effectively address clients' challenges and align with project objectives.

Qualifications:

• Minimum Diploma

Skills:

• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in using project management tools and systems.
• Ability to manage multiple tasks simultaneously.