Client account manager - Marine

Pacmak Db Naval Charterers & Consultants (Pte.) Ltd.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

Join a leading company in the marine sector as a Client Account Manager, responsible for managing key client relationships and driving sales across multiple regions. The ideal candidate will possess a strong understanding of the marine industry and have proven experience in account management, ensuring client satisfaction while achieving sales targets.

Qualifications

• 5+ years of experience in sales/client account management in the marine industry.
• Strong understanding of marine industry challenges and key drivers.
• Mandarin speaking/writing skills are an advantage.

Responsibilities

• Manage a portfolio of key client accounts and pursue sales leads.
• Increase sales revenue for the business in Singapore and other PacMaK DB branch offices.
• Serve as the point-of-contact for customers.

Skills

Relationship-building

Communication

Commercial acumen

Negotiation

Strategic thinking

Education

Degree or Diploma in Marine-related discipline

Job description

About the role

As a Client Account Manager - Marine at PacMaK DB Naval Charterers & Consultants (Pte.) Ltd., you will be responsible for managing and developing key client relationships within the marine industry. This is a full-time role based in the Central Region. You will work closely with clients to understand their needs and provide tailored solutions to help them achieve their objectives.

What you'll be doing

1. Manage a portfolio of key client accounts in the marine industry. Pursue sales leads, visiting existing and new customers to meet sales target levels.
2. Communicate effectively with our customers. Respond to urgent inquiries & handle complaints.
3. Increase sales revenue for the business in Singapore and in PacMaK DB branch offices in Colombia, Dubai, Greece, India, and USA.
4. Coordinate with our principals and customers to complete sales.
5. Serve as the point-of-contact for customers, both office and vessel crew and site.
6. Coordinate with customers for last-minute requests, handle urgent inquiries, and address complaints.
7. Develop and implement sales tactics with management approval.
8. Assess customer needs and suggest appropriate products and services.
9. Follow up actively on all quotations.
10. Receive and entertain customers during visits to the local office.
11. Accept, execute, and deliver other projects or duties as assigned by management.

What we're looking for

1. Degree or Diploma in Marine-related discipline or technical qualifications.
2. 5+ years of experience in sales / client account management, preferably in the marine industry.
3. Strong understanding of the marine industry, including key drivers and challenges faced by clients.
4. Excellent relationship-building and communication skills, with the ability to liaise effectively with clients at all levels.
5. Proven track record of developing and executing successful account management strategies.
6. Mandarin speaking/writing skills are an advantage.
7. Ability to think strategically, identify opportunities, and provide tailored solutions.
8. Strong commercial acumen and negotiation skills.
9. Excellent organizational and time management skills.