CLERK

GOODCROP PTE LTD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A local agriculture firm in Singapore is looking for a Customer Support Specialist to enhance customer relations, manage invoicing, and oversee delivery routes. The ideal candidate possesses strong problem-solving skills, is proficient in basic computer applications, and has a customer-service orientation. Join our team to build lasting relationships and ensure customer satisfaction in a dynamic work environment.

Qualifications

• Ability to work in a team environment.
• Strong problem-solving skills for resolving issues quickly.
• Excellent communication skills and customer-service orientation.
• Basic proficiency with computer applications.

Responsibilities

• Issue accurate invoicing and production orders.
• Build customer relationships and provide sales support.
• Manage delivery routes of drivers.
• Collaborate effectively with the team.
• Resolve customer complaints efficiently.
• Maintain product knowledge and assist customers.

Skills

Ability to work in a team

Problem-solving skills

Good communication

Customer-service orientation

Proficiency with basic computer applications

Job description

Overview

Job Description & Requirements

Responsibilities

• Issue accurate invoicing and job production order.
• Build customer relations to deliver optimal sales and aftersales support to our clients. Customer interaction includes online platforms messengers and live chats.
• Manage delivery routes of drivers.
• Collaborate effectively with the team.
• Resolve customer complaints and issues quickly with problem-solving skills.
• Stay up to date with multiple product knowledge and understand customer needs across different services and assisting them.
• Possess a basic knowledge of how to use the computer system and its applications.
• Handle daily ad hoc tasks as needed based on performance and workload.

Qualifications

• Ability to work in a team.
• Problem-solving skills for quick resolution of issues.
• Good communication and customer-service orientation.
• Proficiency with basic computer applications.