Clerical Officer, Quality & Training

SATS Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in air cargo handling seeks a Training Coordinator to manage updates, training records, and course-related inquiries. The ideal candidate will have strong Microsoft Office skills and basic accounting knowledge, contributing to effective training operations.

Qualifications

• Experience with using LMS and managing training records.
• Ability to handle customer inquiries regarding training courses.
• Strong organizational skills and attention to detail.

Responsibilities

• Update training manuals and SOPs.
• Monitor trainer rosters and assignments.
• Manage invoicing and payments for courses.

Skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Experience with Power BI

Basic bookkeeping skills

Job description

Company description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning, and aviation laundry. SATS Food Solutions serves airlines and institutions, operating large-scale central kitchens for diverse cuisines.

SATS operates across the Asia-Pacific, the Americas, Europe, the Middle East, and Africa, facilitating global trade, travel, and cuisine. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined network spans over 215 stations in 27 countries, covering routes responsible for over 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, visit www.sats.com.sg.

Why Join Us

At SATS, our people are our greatest asset. We believe in fostering diversity and nurturing talent through meaningful careers that promote growth, recognition, and contribution. We aim to create a workplace where everyone feels valued and inspired to excel.

Job Description

Key Responsibilities

• Assist in updating training manuals and SOPs to reflect the latest operational and GSE modifications, ensuring all updates are vetted and approved by the Assistant Manager (AM), Apron Training.
• Monitor and coordinate trainer rosters and assignments based on training demands.
• Enter and update training records in the SATS Learning Management System (LMS).
• Maintain attendee lists and training assessments on SINGOV's Training Partners Gateway platform.
• Handle customer inquiries via phone/email regarding training courses from internal and external stakeholders.
• Communicate training schedules, postponements, or cancellations to relevant parties.
• Assist with administrative tasks such as preparing attendance sheets, training materials, assessment forms, and issuing certificates.
• Manage invoicing and payments for courses and assessments, including airside vehicle services for external clients.
• Coordinate with internal departments like Pax Services, Cargo Services, Human Capital, Finance, and others for training logistics and compliance.
• Support internal and external audit preparations related to training activities.
• Perform any additional duties assigned by the Assistant Manager, Apron Training or the Apron/Ramp Training Supervisor.

Key Requirements

• Proficiency in Microsoft Word and Excel; experience with Power BI, formula creation, pivot tables, and charts is advantageous.
• Basic bookkeeping and accounting skills.
• Ability to perform front desk duties and handle general reports from LMS.