Cleaning Operations Manager

HIFI CLEANING SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading cleaning service provider in Singapore seeks a Cleaning Operations Manager to oversee daily operations across multiple sites. Responsibilities include staffing, budget management, compliance with health and safety regulations, and client relationship management. The ideal candidate will have strong leadership skills and a commitment to quality assurance.

Responsibilities

• Plan, organize, and oversee daily cleaning operations.
• Recruit, train, supervise, and evaluate staff.
• Implement and monitor quality control procedures.
• Serve as the main point of contact for clients.
• Prepare and manage budgets for cleaning operations.
• Ensure compliance with health and safety regulations.
• Oversee procurement and inventory of cleaning supplies.
• Prepare reports on operational performance.
• Identify opportunities for process improvement.
• Address operational challenges and client issues.
• Oversee fulfillment of service contracts.

Job description

Job Responsibilities of a Cleaning Operations Manager

• Operational Oversight: Plan, organize, and oversee daily cleaning operations across multiple sites or facilities to ensure high standards of cleanliness and hygiene.
• Team Leadership: Recruit, train, supervise, and evaluate cleaning supervisors and staff. Develop work schedules and assign duties to ensure adequate staffing and coverage.
• Quality Assurance: Implement and monitor quality control procedures. Conduct regular inspections and audits to ensure cleaning standards are consistently met and take corrective action when necessary.
• Client Relationship Management: Serve as the main point of contact for clients. Understand client requirements, address concerns or complaints, and ensure client satisfaction with services provided.
• Budget and Resource Management: Prepare and manage budgets for cleaning operations. Monitor expenses, control costs, and ensure efficient use of resources, including cleaning supplies and equipment.
• Health, Safety, and Compliance: Ensure all cleaning activities comply with health, safety, and environmental regulations. Provide staff with appropriate training and personal protective equipment (PPE).
• Inventory Management: Oversee the procurement, storage, and distribution of cleaning supplies and equipment. Monitor inventory levels and maintain accurate records.
• Reporting and Documentation: Prepare regular reports on operational performance, incidents, staff attendance, and client feedback. Maintain documentation for audits and compliance purposes.
• Continuous Improvement: Identify opportunities to improve cleaning processes, introduce new technologies or methods, and enhance service quality and efficiency.
• Problem Solving: Address and resolve operational challenges, staff conflicts, or client issues promptly and professionally.
• Contract Management: Oversee the fulfillment of service contracts, assist in contract negotiations, renewals, and ensure contractual obligations are met.