Claims Processing Team Leader- Indonesia

The Team Leader’s overall responsibility is to evaluate more complex data entry, clerical, and accounting tasks involved in the preparation and processing of patient insurance claims. Additionally, he/she assists team members and monitors their productivity and efficiency.

Job role:

1. Manages routine daily claims administration work.
2. Coordinates workflow and meets deadlines.
3. Provides support and guidance on escalated issues, complaints, and challenging claims; leads by example.
4. Handles calls and emails from insurance companies, clients, and providers.
5. Responsible for work allocation within the team, ensuring compliance with service level agreements, maintaining service quality, team productivity, and reducing complaints.
6. Supports the professional development of team members, identifying training needs and mentoring.
7. Ensures successful and efficient team operations and oversees high-profile claims.
8. Increases efficiency, minimizes errors, and reduces administrative time.
9. Owns day-to-day escalated claims from the team, customers, and partners.
10. Acts as a technical reference point across the team.
11. Uses Allianz Partners' client database accurately to generate reports reflecting the department’s workload, aiding in target planning.
12. Performs other ad hoc duties as required.

Eligibility:

1. Bachelor’s degree in Medical, Finance, Business Administration, Insurance, or related fields preferred.
2. Experience in hospital billing setup is an advantage.
3. 3-5 years’ experience in a customer-focused environment, ideally in clinical, paramedical, TPA, or insurance roles.
4. At least 1 year proven experience as a team leader or similar role.
5. Organized with the ability to prioritize and multitask.
6. Strong leadership and analytical skills.
7. High level of technical knowledge and professionalism to lead by example.
8. Experience working with senior managers and ability to act courteously and effectively with others.
9. Legally permitted to work in the country of operations.
10. Hybrid working option available as per business needs.

Our employees are vital to our success. We recognize each individual’s uniqueness and support their personal and professional growth through various programs and international mobility opportunities. We prioritize health and wellbeing, offering flexible work arrangements to promote work-life balance.