Claims & Operations Manager (Personal Insurance) - RB

Nala Employment Services; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hiring firm in Singapore seeks a Claims & Operations Manager to oversee the end-to-end claims process in personal insurance. Responsibilities include managing claims submissions, liaising with medical providers, and ensuring excellent customer service. The ideal candidate will have a detail-oriented approach with experience in claims or healthcare operations.

Qualifications

• Prior experience in claims, healthcare, or insurance operations.

Responsibilities

• Manage end-to-end claims process with insurers.
• Liaise with healthcare providers to ensure accurate claim documentation.
• Monitor claim progress and provide updates.
• Oversee daily operations related to patient management.
• Supervise quality of customer service follow-ups.
• Ensure accurate data entry and record maintenance.
• Support process improvements in operations.

Skills

Strong communication and relationship management skills

Detail-oriented

Problem-solving ability

Adaptable and organized

Team player

Job description

Claims & Operations Manager (Personal Insurance) - RB

Claims & Operations Manager (Personal Insurance) - RB (ID: 7861)

Nurse/Medical Support

Manager

Working Hours

Mon to Fri 9am to 6pm

Responsibilities

• Manage end-to-end claims process, including submission, follow-up, and closure with insurers.
• Liaise with hospitals, clinics, and policyholders to ensure accurate and timely claim documentation.
• Monitor claim progress, maintain records, and provide status updates to stakeholders.
• Review estimated claim calculations and ensure compliance with insurers’ requirements.
• Oversee daily operations such as patient admission, discharge, and consultation scheduling.
• Supervise quality of follow-up and feedback calls to ensure excellent customer service.
• Ensure accurate data entry, filing, and system updates for patient and claim records.
• Support process improvements in claims, operations, and system efficiency.
• Assist with company meetings, reports, and other administrative duties as required.

Requirements

• Strong communication and relationship management skills.
• Detail-oriented with good problem-solving ability.
• Adaptable, organized, and able to work under pressure.
• Team player with a customer-focused mindset.
• Prior experience in claims, healthcare, or insurance operations.