Claims Officer

LHN PARKING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated claims management professional to oversee accident claims within car park facilities. This role involves conducting detailed investigations, collaborating with customers and insurance entities, and ensuring compliance with legal and company standards. The ideal candidate will possess strong communication skills and a solid understanding of the car park industry, including access control systems. Join a dynamic team where your expertise will enhance safety and security while providing exceptional service to customers. If you thrive in a fast-paced environment and are passionate about problem-solving, this opportunity is perfect for you.

Qualifications

• Proven experience in accident investigation and claims management.
• Knowledge of car park industry and access control systems is an advantage.

Responsibilities

• Manage accident claims and conduct thorough investigations.
• Promote excellent customer service and communicate effectively with stakeholders.

Skills

Accident Investigation

Claims Management

Conflict Resolution

Problem Solving

Communication Skills

Organizational Skills

Education

Diploma in relevant field

Tools

Microsoft Office

Claims Management Software

Job description

JOB:

1. Process and manage accident claims related to incidents occurring within car park facilities.
2. Conduct thorough investigations, gather evidence and compile detailed reports regarding the incidents.
3. Work closely and communicate effectively with customers, insurance companies, legal teams, and internal departments to ensure claims are resolved in accordance with legal requirements, company policies, and insurance protocols in a timely manner.
4. Assist in claims dispute resolution and provide support during arbitration or legal proceedings when necessary.
5. Monitor car park access points using surveillance equipment to detect and prevent tailgating in car park entry.
6. Investigate and record tailgating incidents, issuing warnings or penalties where necessary.
7. Analyze patterns of tailgating behaviour and formulate strategies to reduce recurrence of similar incidents whilst ensuring safety and security of customers.
8. Promote excellent customer service through empathetic communication with customers and providing clear guidance on the claims process and/or tailgating incidents.
9. Prepare periodic records of all claims, tailgating incidents and communications timely and accurately for management review.
10. Provide recommendations for process improvements related to both accident claims and security measures.

REQUIREMENTS:

1. Diploma holder with proven experience in accident investigation and claims management, insurance, or a similar field.
2. Knowledge of the car park industry, access control systems and technology; security monitoring or tailgating incident prevention is a strong advantage.
3. Proficiency in Microsoft Office and claims management software.
4. Strong verbal and written communication skills; conflict resolution, problem solving and organizational skills.
5. Ability to work under pressure and multitask whilst maintaining attention to detail in a fast-paced environment.