Claims Handler, People Risks

Britannia P&I Club; Singapore; Hybrid; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage P&I liability claims, focusing on personal injury and medical claims. This role involves liaising with members and correspondents to minimize costs and ensure effective claim resolution. The ideal candidate will have 1-3 years of relevant experience, a strong understanding of maritime liabilities, and excellent communication skills. Join a supportive team that values work-life balance and offers a competitive salary and benefits package. This is a fantastic opportunity to grow within a dynamic environment that prioritizes employee well-being.

Benefits

Work-life Balance

Friendly Work Environment

Competitive Salary

Varied Benefits Package

Hybrid Working Policy

Qualifications

• 1-3 years of claims handling experience in personal injury or medical claims.
• Familiar with maritime liabilities and insurance software.

Responsibilities

• Handle crew and third-party claims from inception to conclusion.
• Supervise correspondents/lawyers for economical claim handling.

Skills

Claims Handling

Maritime Liabilities

Communication Skills

Customer Focus

Detail Orientation

Education

Graduate in Maritime-related Subject

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Electronic Document Management System

Job description

About the Role

Britannia has an excellent opportunity for an individual who will be responsible for handling P&I liability claims against members by providing assistance and advice to members of the Club in relation to their claims. We are looking for someone who is genuinely passionate about maritime insurance with personal injury or medical claims handling experience, preferably gained from within a P&I Club, lawyers, ship owners or ships agents.

You are someone who is client-focused, enthusiastic, responsible and a team player. We offer you work-life balance, a friendly and supportive work environment, and a competitive salary and benefits package. Our office is conveniently located at Raffles Place.

Your Responsibilities

Your responsibilities will include the following:

• Crew Claims – Handle claims from inception, including liaising with Members and correspondents to ensure appropriate care and medical and other costs are minimised.
• Crew Claims – Keep up to date with respective legal regimes in place in respect of the employment of crew in countries such as, the Philippines, Hong Kong, Singapore, China, Korea, the USA and the UK.
• Third Party Claims – Handle claims from inception, including liaising with Members and correspondents to ensure that the Member’s exposure to third party litigation is minimised.
• Stowaways – Handle stowaway cases including identifying the stowaway, obtaining travel documents and arranging the prompt disembarkation of stowaways at the earliest opportunity, in order to avoid delays to the ship.
• In the event of legal proceedings being commenced, you will be responsible for supervising correspondents/lawyers to ensure that claims are handled as economically as possible. The objective being to reach a conclusion to the case which is acceptable to the Member and the Club.
• Other duties include estimation of files, attending meetings as necessary, meeting visiting correspondents and lawyers and preparation of file notes.
• To attend and contribute to internal meetings as appropriate.
• Ad Hoc duties as required.

About You

Knowledge/Experience

• 1-3 years of claims handling experience in personal injury or medical claims, preferably gained from within a P&I Club, lawyers, ship owners or ships agents.
• Familiar with maritime liabilities.
• Computer literate and familiar with all MS Office packages (Outlook, Word, Excel, PowerPoint etc).
• Knowledge of insurance software e.g. Electronic Document Management System or BPMS System equivalent (good to have)

Qualifications/Education

• Graduate (preferably in a maritime-related subject).

Competencies

• Communication – ability to quickly assimilate information, establish key issues and to express them effectively and succinctly in writing and verbally
• Customer focused – recognises the needs of external / internal customers and consistently delivers and meets promises made.
• Judgement – collates the required information, involves the appropriate people to ensure the best decisions are made and subsequently implemented.
• Detail orientated – ability to work accurately with detailed information and work to key dates and/or milestones.
• Negotiating / influencing – ability to influence and persuade people at all levels and to negotiate on behalf of members/insureds to ensure the best outcome possible.

About Us

Tindall Riley manages three insurance businesses. The Britannia Group (Britannia P&I), a mutual club that provides protection and indemnity (‘P&I’) insurance and freight, demurrage and defence (‘FD&D’) cover to shipowners and charterers around the world. The Griffin Insurance Association Limited (Griffin), an insurance mutual that provides professional indemnity insurance to broking firms and MGAs around the world. The Wren Insurance Association Limited (Wren), an insurance mutual that provides professional indemnity insurance to architectural practices operating in the UK and overseas. Today, we employ over 300 people globally across 9 offices and have a shared commitment to providing exceptional insurance services for our Members worldwide.

We can offer you a competitive salary and a varied benefits package. We have a hybrid working policy. We are proud of our friendly workplace culture, where we offer ample opportunities to socialise and prioritise wellbeing.

We are committed to the equal treatment of all current and prospective employees. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Tindall Riley.

To find out more visit our websites: tindallriley.co.uk, britanniapandi.com, griffin-insurance.co.uk, wrenmutual.co.uk