Claims Executive (Bond & Commercial Lines)

Liberty Insurance; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Claims Handler to manage non-motor claims effectively, ensuring a thorough resolution process while maintaining high customer satisfaction. The ideal candidate will possess a diploma and CGI qualification, demonstrating strong negotiation and analytical skills for managing diverse claims. This role provides an excellent opportunity to contribute to departmental initiatives and enhance your career in insurance.

Qualifications

• Must possess CGI qualification or equivalent.
• Strong negotiation, problem solving, and analytical skills required.
• Able to work under pressure and manage ambiguous situations.

Responsibilities

• Manage non-motor claims from start to resolution.
• Evaluate and negotiate claim outcomes effectively.
• Mitigate damages and address fraud risk in claims.

Skills

Negotiation

Problem Solving

Analytical Skills

Leadership Skills

Verbal Communication

Written Communication

Decision Making

Investigation

Education

Diploma & above

CGI qualification or equivalent

Tools

Microsoft Office

Job description

I. Job Summary

Handle Non-Motor claims such as: Bond and other Commercial lines: Immigration Bond, Foreign Worker Insurance, Extended Warranty, Fire, Contractor all risk, Engineering, Packages like homecare, Cliniccare, Officecare

II. Job Description

• Proactively manage claims to closure ensuring cost effective outcome.
• Evaluate and negotiate the resolution of claims, while mitigating damages, to achieve cost-effective claim outcomes within authorized amounts or specific file authority to produce appropriate outcomes
• Constantly use knowledge and experience to look for possible fraud, risk management issues, subrogation recovery in the assigned claims
• Managing customer (internal and external) interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction
• Ensure adequacy of reserve, conduct on time file review/audit and assist in the resolution of any issues identified
• Interpret the insurance contract and apply to the exposures presented with each assigned claim
• Contribute to projects and planning surrounding departmental initiatives to meet strategy objectives

III. Job Requirements

• Diploma & above
• CGI qualification or equivalent is a must
• Strong negotiation, problem solving, analytical skills and leadership skills
• Strong verbal and written communication skills
• Investigation and decision making skills
• Ability to work under ambiguous and stressful situations
• Be proactive in taking initiatives
• Proficient in Microsoft Office
• Ability to work independently as well as a team