Claims Associate (APOS)

ENCOMPASSE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service firm in Singapore is looking for a candidate who will process claim applications, provide administrative support, and handle customer enquiries. The ideal applicant should have at least a Diploma and 2 years of relevant experience, be proficient with Microsoft Word and Excel, and possess strong interpersonal skills. Fresh graduates are welcome, and candidates should be comfortable communicating in English and at least one other language. This role is located in Ang Mo Kio.

Qualifications

• Possess at least a Diploma or minimally 2 years of relevant experience.
• Proficient in Microsoft Word and Excel.
• Able to communicate in English and a second language.

Responsibilities

• Process claim applications and reply to emails.
• Handle escalated enquiries on claims.
• Provide administrative support.

Skills

Proficient computer use

Good interpersonal skills

Customer service orientation

Communication skills in English

Ability to communicate in a second language

Education

Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Responsibilities

1. Process claim application and reply to emails
2. Checks for disbursement
3. Exception handling and refunds
4. Attend to escalated enquiries on claims
5. Collation of data / information / statistics for regular reporting
6. Provide administrative support
7. Undertake additional tasks as assigned.

Qualifications

1. Possess at least a Diploma or minimally 2 yrs of relevant experience for staff performing the operation functions.
2. Proficient with computer use (i.e. Microsoft Word, Excel).
3. Able to communicate in English and be conversant in a second language (i.e. Malay, Mandarin or Tamil)
4. Customer Service oriented (e.g. courteous, professional and helpful) and preferably with prior experience in customer service.
5. Fresh Degree Graduates are welcome

Special Knowledge or Skills

• Good interpersonal and communication skills (oral and written)
• Must uphold strong code of work ethics, in particular confidentiality of information
• Detailed and meticulous
• Able to work under pressure to meet deadlines.

Work Location - Ang Mo Kio