Claims Assistant

SME Motor PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a dynamic team as a Claims Assistant at a leading motor insurance company. This full-time role involves supporting the processing of claims, ensuring efficient resolution for customers. Ideal candidates will have experience in the automotive industry, strong organizational skills, and a commitment to customer service.

Qualifications

• 1-2 years of relevant experience in motor insurance claims or automotive industry preferred.
• Proficient in using relevant claims management software and basic computer applications.
• Possess a valid Class 3 driving licence.

Responsibilities

• Assist customers with accident reporting and documentation.
• Follow up with workshop on status of repair and update customers.
• Provide excellent customer service and address inquiries.

Skills

Organizational skills

Communication

Interpersonal skills

Multitasking

Customer service

Tools

Claims management software

Basic computer applications

Job description

About the role

This is an exciting opportunity for a Claims Assistant to join the dynamic team at SME Motor Pte Ltd. As a Claims Assistant, you will be responsible for supporting the processing and management of insurance claims, playing a vital role in ensuring efficient and effective claims resolution for our customers. In this full-time position, you will be based in our Kaki Bukit East Region office.

Responsibilities

• Assist customer with accident reporting and documentation

• Advise customer on claims procedures, repair processes, and documentation requirements

• Follow up with workshop on status of repair and update customer

• Providing excellent customer service and addressing customer inquiries and concerns in a timely and professional manner

• Adhering to company policies, procedures, and industry regulations throughout the claims management process

• Other ad-hoc duties as assigned by the department head

Requirements:

• Minimum 1-2 years of relevant experience in motor insurance claims or automotive industry preferred

• Strong organizational and multitasking abilities

• Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and colleagues

• Proficient in using relevant claims management software and basic computer applications

• Possess a valid Class 3 driving licence

• A commitment to providing exceptional customer service and a genuine interest in the insurance industry

- Able to start work immediately or at short notice would be preferred.

We regret to inform that only shortlisted candidates will be contacted.

Company information

Registration No.

201119451E