Claims Analyst / Senior Claims Analyst, Asia Pacific Claims Group

Allied World; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Claims Analyst/Senior Claims Analyst in the Asia Pacific Claims Group. This role involves investigating and resolving claims while ensuring compliance with legal and regulatory standards. You will collaborate with colleagues and external partners to provide excellent customer service and support. With a strong emphasis on professional development, the company fosters a collaborative environment where your contributions will make a significant impact. If you have a passion for the insurance industry and a drive to excel, this opportunity is perfect for you.

Benefits

Instant membership in the Allied World Family

Structured coaching program

Access to learning and development tools

Qualifications

• 3-4 years of claims handling experience in the relevant lines of business.
• Strong negotiation skills and attention to detail are essential.

Responsibilities

• Investigate and resolve assigned claims in line with established standards.
• Manage customer interactions to ensure high satisfaction levels.

Skills

Claims Handling

Negotiation Skills

Analytical Ability

Interpersonal Skills

Customer Service Orientation

Education

Relevant Academic Qualifications

Professional Insurance Qualification (ANZIIF or ACII)

Certificate of General Insurance (CGI)

Tools

PC Applications

Job description

Job Description - Claims Analyst / Senior Claims Analyst, Asia Pacific Claims Group (2500001Q)

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

This position is responsible for handling allocated cases on the Involved Line(s) of Business assigned following the established standards, procedures and guidance to deliver excellent customer services.

Involved Line(s) of Business: Casualty including Schemes and Packages (Commercial and Personal Lines)

Job Duties:

1. Investigate, evaluate and resolve assigned claims including non-standard within designated personal authority level, in line with established standards, procedures and guideline provided.
2. Conduct pro-active settlement through appropriate negotiation including instruct and collaborate with counsel regarding litigation strategy and claim resolution.
3. Identify and investigate suspicious / fraudulent claims under supervision.
4. Manage customer/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
5. Organize and use approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers.
6. Identify non-standard or complex claims and escalating to supervisor to ensure they are handled appropriately.
7. Provide guidance and assistance to claims associates when necessary.
8. Support more experienced colleagues in the handling of non-standard cases.
9. Assist in preparation of reports or analysis where necessary.
10. Ensure compliance with all legal, regulatory and policy requirements internally and externally.
11. Additional duties and responsibilities as warranted including ad-hoc projects.

Qualifications:

1. Relevant academic qualifications with a minimum of 3-4 years solid claims handling experience in the Involved Line(s) of Business.
2. Preferably a holder or in progress of professional insurance qualification such as ANZIIF or ACII or meet minimum local mandatory qualification requirement such as Certificate of General Insurance (“CGI”) from the Singapore College of Insurance - where the job holder does not have this minimum qualification then the job holder is expected to complete the examinations and achieve the CGI within the probation period.
3. Apply planning, prioritization and organizational discipline in managing workload and focused on priorities.
4. Ability to exercise sound judgment and analytical ability.
5. Possess strong negotiation skills and attention to details.
6. A good team player and able to work independently and under pressure.
7. Possess good interpersonal skill and customer service-oriented attitude.
8. Proficiency in oral and written communication skills.
9. Ability to work on relevant PC applications.

Working at Allied World:

Our team of over 1,500 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World Family — a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Global Presence:

We are headquartered in Bermuda, with offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, London, Los Angeles, Malaysia, Miami, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.

Our Business:

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.