Citigold Service Associate

Citigroup; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Citi in Singapore seeks a Service Associate to support day-to-day customer service, resolve inquiries, and ensure adherence to policies while coordinating with the Customer Service function. You will handle cash transactions, assist with compliance processes, promote digital channels, and take ownership of problems to achieve customer satisfaction in a busy branch.

The role emphasizes strong communication and relationship skills to guide customers through Citi’s services and maintain secure

Qualifications

• Previous relevant experience preferred
• Effective verbal and written communication
• Influencing and relationship management skills
• Proven ability to creatively solve problems

Responsibilities

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
• Process cash-related transactions such as Deposit of Checks and Cash, Loan and Card Payment, Cash Withdrawals, Check Encashment in both local and foreign currencies, Telegraphic Transfers, and the issuance of Manager’s Cheques
• Provide account maintenance services, which includes the update of Account Status, Account Closures, ATM Pin Change
• Drive the bank’s analog-to-digital transformation by assuming the role of Digital Ambassadors in the branch, educating new and existing customers on the bank’s distribution channels and recommending alternative digital channels where appropriate
• Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution
• Actively endorsing the bank's products and services
• Responsible for daily bank operations and security procedures related to branch functions.

Skills

Verbal and written communication

Influencing and relationship

Creative problem solving

Education

Bachelor’s/University degree or equivalent experience

Job description

The Citigold Service Associate is responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.

Responsibilities:

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines

• Process cash-related transactions such as Deposit of Checks and Cash, Loan and Card Payment, Cash Withdrawals, Check Encashment in both local and foreign currencies, Telegraphic Transfers, and the issuance of Manager’s Cheques

• Provide account maintenance services, which includes the update of Account Status, Account Closures, ATM Pin Change

• Drive the bank’s analog-to-digital transformation by assuming the role of Digital Ambassadors in the branch, educating new and existing customers on the bank’s distribution channels and recommending alternative digital channels where appropriate

• Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution

• Actively endorsing the bank's products and services

• Responsible for daily bank operations and security procedures related to branch functions.

Qualifications:

• Previous relevant experience preferred

• Effective verbal and written communication

• Influencing and relationship management skills

• Proven ability to creatively solve problems

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Customer Service

Job Family:

Service

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm).

View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.