Chief Technologist / Senior Solutions Engineering Leader

Chief Technologist / Senior Solutions Engineering Leader

Engineer - Pre Sales and Product Management

Job Type: Professional

Cloud & AI (DCN & Compute), Cloud and Data Center, Networking, Security

Job Id: 1439764

Your Impact

Cisco Systems is looking for an experienced Technology Leader based in Singapore to lead and guide a dynamic team to drive breakthrough business results for the country. This is an exciting role where the successful applicant will need to fulfil the following responsibilities:

• Chart the technical direction for not just the engineering team, but Cisco Singapore as a whole.
• Technology evangelism – Take on a leadership position to articulate the strength and breadth of Cisco’s portfolio. To build mindshare amongst industry peers.
• Grow the Singapore engineering team, charting out a development roadmap for individual skills, team capabilities and strategic insights.
• Facilitate key partnerships and innovation between internal stakeholders, partners and external organisations.
• Build relationships with senior customer executives and to serve as a trusted advisor to customer organisations.
• Adopt a growth+challenger mindset and assist the Solutions Engineering Director, ASEAN to replicate successfully proven process, training & operational models across ASEAN territories.

In this role, you will be expected to lead a high performing team and be able to bring various stakeholders from different functions internally and externally to Cisco to deliver results and resolve issues. This is an ideal position for someone who has proven leadership skills and possess both industry and technical knowledge in areas of Networking, Cybersecurity, Data Centre, Collaboration, Software/Services & Innovation.

What You'll Do

• Partner In-Country & Regional Leaders on programmes and activities to drive impact for Singapore and the ASEAN region.
• Take a big picture view of technology and its impact on businesses, industries and national functions. Aggregate demand, connect the dots on how these components interact amongst each other and develop and execute a national technology strategy.
• Pick out engagements and learnings that demonstrate success and work with ASEAN Solutions Engineering Leaders on commonalities that are applicable in the wider regional context.
• Engage Customers and Partners – Collaborate with Account Managers, Solution Specialists, Services Specialists and Partners to drive successful solution sales and grow the business through customer adoption of Cisco’s advanced technologies.
• Be the voice of Cisco and champion our technology in front our customers and partners.
• Coach and Develop Talents – Develop talented individuals within the Solutions Engineering team. Provide performance appraisals, identify skill gaps and plan for relevant trainings and activities to help the team close any identified gaps. Identify, develop and groom individuals with the potential to take on leadership roles within the extended Cisco community.
• Lead great people – transform the Solutions Engineering team. Recruit, hire and build a world-class, high-performing team of pre-sales consultants with deep technical skills, excellent customer relationship skills and an eye and passion for influencing the direction of technology adoption within their assigned domains.
• Focus on Customer Satisfaction – Build and foster a tightly-knit Solutions Engineer/Partner relationship to ensure customer satisfaction with Cisco/Partner jointly-delivered solutions. Be a customer champion by providing inputs to the various Cisco TAC Centres & Business Units to help improve customer experience with our various solution offerings. Support the SE team on issues where strong leadership is needed to bridge various stakeholders and zoom in quickly on a common resolution.
• Continuous self-development with regards to fast-paced and changing technologies. Ensure personal and team readiness to apply diverse solutions to customer's business requirements.
• Be an advocate of Innovation – Perpetuate a collaborative mindset across the Solutions Engineering team to work and co-innovate with partners/customers to build solutions where Cisco can deliver clear values and outcomes.

Who You Are

• 10+ years related experience in the internetworking technology industry and preferred 5+ years of management experience; pre-Sales experience required.
• BS/BA (EE/CS) degree or equivalent.
• Industry knowledge and experience in the areas of AI, Enterprise Networking, Data Center, Cybersecurity, Collaboration, Cloud Infrastructure, Services & Innovation.
• Familiarity with Cisco solution offerings highly desired.
• Outstanding customer relationship management and collaboration skills.
• Thorough understanding of organizational structures, management practices, staff development and retention.
• Excellent communication and listening skills to manage and build relationship with Customer/Partner C-Level Executives.
• Excellent written, oral communication, listening, negotiation and presentation skills.
• Demonstrate proven track record in people management and development skills.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.