Chief Operations Officer

Private Advertiser; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading company seeks an Operational Leader to oversee business operations across various regions. The role involves driving operational excellence, managing teams, and ensuring service quality in a dynamic environment. Candidates should have substantial experience in B2B services, exceptional leadership capabilities, and a strategic mindset.

Qualifications

• 10+ years in operational leadership, preferably in B2B services.
• Experience managing multi-site operations.
• Proven leadership and people management skills.

Responsibilities

• Overseeing day-to-day operations and ensuring quality standards.
• Leading a diverse team and implementing strategic plans.
• Managing relationships with external vendors and ensuring compliance.

Skills

Strategic thinking

Analytical skills

Problem-solving

Leadership

Communication

Negotiation

Relationship building

Operational processes

Supply chain management

Education

Bachelor’s degree in Business Administration

MBA or equivalent qualification

Tools

Data analysis tools

Job description

Job summary:

• Overseeing and optimizing the operational performance of company businesses across various regions.

• Working closely with the execute team and be responsible for driving operational excellence, enhancing efficiency, and ensuring seamless service delivery to our customers.

Job Description:

• Collaborate with the execute team to develop and execute strategic plans aligned with business objectives.

• Oversee day-to-day operations of different businesses, ensuring adherence to quality standards and service level agreements.

• Identify opportunities to streamline operational processes, improve efficiency, and reduce costs without compromising service quality.

• Oversee service-oriented operations across both B2B and B2C segments, ensuring high standards of after-sales support, repair service quality, and customer satisfaction across regional markets.

• Lead and mentor a diverse team of operational managers and team members across different regions, fostering a culture of collaboration, accountability, and continuous improvement.

• Establish KPIs and metrics to monitor operational performance, analyze trends, and drive data-driven decision-making.

• Champion a customer-centric approach by implementing initiatives to enhance the overall service experience and satisfaction of customers.

• Manage relationships with external vendors, suppliers, and service partners to optimize supply chain efficiency, cost-effectiveness, and service quality.

• Ensure compliance with regulatory requirements, industry standards, and best practices. Develop and implement risk mitigation strategies to safeguard business operations.

• Collaborate with finance and other departments to develop and manage operational budgets, allocate resources effectively, and optimize cost efficiency.

• Drive a culture of continuous improvement and innovation, encouraging feedback, implementing best practices, and fostering a mindset of operational excellence.

• Provide leadership, guidance, and mentorship to the team to cultivate a high-performing and motivated workforce.

• Any other job tasks as assigned by the management from time to time.

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field. MBA or equivalent qualification preferred.

• Proven experience with at least 10 years in operational leadership roles within the B2B services industry, preferably in the repair and service sector.

• Demonstrated track record of successfully managing multi-site operations and driving operational excellence in a fast-paced environment.

• Strong strategic thinking, analytical, and problem-solving skills, with the ability to translate vision into actionable plans and initiatives.

• Exceptional leadership and people management skills, with a collaborative and inclusive leadership style.

• Excellent communication, negotiation, and relationship-building skills, with the ability to influence stakeholders at all levels.

• Deep understanding of operational processes, supply chain management, and service delivery best practices.

• Proficiency in data analysis and utilization of technology tools for operational optimization and performance tracking.

• Experience in managing compliance, risk, and regulatory requirements across different jurisdictions.

• Ability to thrive in a dynamic and evolving business environment, with a high level of adaptability, resilience, and resourcefulness.