Chief Operating Officer

RN Care Pte. Ltd.; Singapore; On-site; SGD 75,000 - 120,000; Full time

Job summary

Une entreprise de soins de santé recherche un gestionnaire expérimenté pour superviser les opérations cliniques, la qualité du service et la conformité réglementaire. Le candidat idéal possédera une solide expérience dans la gestion des opérations de santé, avec un fort accent sur le leadership et la formation du personnel. Ce poste offre des opportunités de développement professionnel et un environnement de travail dynamique.

Qualifications

• Minimum 10 ans d'expérience dans les opérations de santé (humaine ou vétérinaire).
• Gestion des personnes et prise de décision forte requises.

Responsibilities

• Développer et mettre à jour les SOPs, garantir la formation du personnel et la préparation opérationnelle.
• Gérer la planification des effectifs et les décisions critiques concernant le personnel.

Skills

Leadership

Gestion des opérations

Compétences en résolution de problèmes

Education

Bachelors Degree in Business Administration/Healthcare Management

Job description

• Develop and update SOPs, ensure staff training and operational readiness, especially during emergencies.

• Standardize patient handling, monitor recovery benchmarks, and lead process improvements with KPI tracking.

• Oversee workforce planning and critical staffing decisions for 24/7 operations and emergency protocols.

• Lead infection control, biosecurity, and emergency preparedness aligned with industry best practices.

• Implement structured client education, ensure seamless admission-to-discharge journey, and handle feedback.

• Monitor and improve client service quality, post-care follow-up, and service recovery processes.

• Ensure compliance with AVS, SVA, and licensing requirements; maintain audit-ready documentation and protocols.

• Conduct legal compliance audits, train staff on regulations, and manage incident reporting and regulatory contact.

• Support and manage clinical staff, interns, and student placements; handle HR issues and disciplinary matters.

• Coordinate interviews and placements with HR and department leads.

• Manage budgets, financial forecasting, and CAPEX; collaborate with finance for cost control and investment planning.

• Track financial trends, conduct regular analysis, and present financial reports to ensure compliance and efficiency.

Requirements:

• Bachelors Degree in Business Administration/Healthcare Management, or any relevant field.

• Minimum 10 years of experience in healthcare (human or veterinary) in business operations.

• Experienced People Manager skilled in addressing employee concerns and leading teams with strong problem-solving and decision-making capabilities.

To submit your application, please apply online [e-mail] or call[phone]for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900