Chief Operating Officer

TEA EXPLORER PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading company in the tea industry is seeking a Head of Operations to lead global expansion, enhance supply chain efficiency, and nurture a strong team culture. This role requires a seasoned professional with 10+ years of experience in the F&B sector, proven leadership capabilities, and fluency in English and Mandarin.

Qualifications

• 10+ years of experience in operations management within F&B or retail.
• Experience scaling operations and managing large teams (200+ stores, 1,000+ employees).
• Fluency in English and Mandarin.

Responsibilities

• Lead global market entry processes and site selection.
• Build resilient supply chains and reduce costs.
• Develop training programs for multicultural teams.
• Partner with R&D for product launches.

Skills

Leadership

Operations Management

Data-Driven Decision Making

Cross-Cultural Team Management

Problem Solving

Communication

Job description

Role Responsibilities:

Global Expansion Execution

• Lead market entry (APAC/Americas), from site selection to grand opening.
• Standardize operations (e.g., inventory, staffing) while adapting to local tastes.

Supply Chain & Cost Control

• Build resilient supply chains for tea leaves/dairy/eco-packaging, reducing procurement costs.
• Implement tech solutions to cut waste and ensure freshness.

Team & Culture Scaling

• Develop training programs for global staff (baristas, managers) to uphold service quality.
• Resolve cross-cultural challenges.

Customer Experience

• Partner with R&D to launch locally relevant products.
• Optimize store workflows during peak hours.

Role Requirements:

• 10+ years of progressive leadership experience in operations management, preferably within F&B or retail chains.
• Proven track record in scaling operations: experience opening 200+ stores or managing teams of 1,000+ employees.
• Strong data-driven mindset with fluency in operations analytics.
• Exceptional leadership and people management skills, with experience managing multicultural teams across international markets.
• Excellent communication skills in both English and Mandarin to communicate with stakeholders.
• Strong problem-solving skills with the ability to make strategic decisions under pressure.
• Willingness to travel frequently and work across multiple time zones.