Chat Support Representative

Futwork; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the customer support sector is seeking a Chat Support Specialist. In this full-time, remote position, you will be the first point of contact for customers seeking assistance via online chat. Your role involves troubleshooting inquiries, providing product information, and ensuring a high level of customer satisfaction. The ideal candidate should possess strong communication skills, the ability to handle multiple interactions simultaneously, and at least one year of experience in chat support.

Benefits

Flexible schedule

Work from home

Qualifications

• Minimum 1 year of total work experience required.
• At least 1 year of experience in chat support.

Responsibilities

• Respond to customer inquiries promptly via live chat.
• Resolve customer issues and troubleshoot problems effectively.
• Provide information about products and services.

Skills

Communication

Problem Solving

Multitasking

Job description

The Chat Support specialist is responsible for assisting customers via online chat. You will be the first point of contact for troubleshooting inquiries, providing product information, and ensuring customer satisfaction. This role requires strong communication skills and the ability to handle multiple chat interactions simultaneously.Responsibilities Respond to customer inquiries promptly via live chat Resolve customer issues and troubleshoot problems effectively Provide information about products and services Maintain thorough and accurate customer records Identify and escalate priority issues to the appropriate channels Ensure high levels of customer satisfaction through excellent service Collaborate with other customer service team members to improve processesJob Types: Full-time, PermanentBenefits: Flexible schedule Work from homeSchedule: Day shift Monday to Friday Morning shift Weekend availabilityApplication Question(s):Experience: total work: 1 year (Required) Chat support: 1 year (Required)Work Location: Remote,

Sign-in & see how your skills match this job

Sign-in & Get noticed by top recruiters and get hired fast