Chat and Voice Bot QA Specialist (Gen AI Focus)

Yubi; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the fintech space is looking for a Chat and Voice Bot QA Specialist to join their Conversational AI team. This role involves evaluating the quality of AI-driven chat and voice assistants by analyzing their performance and ensuring alignment with user intent. Ideal candidates will have experience in chatbot testing and a user-centered mindset, contributing to continuous improvement and seamless user experiences.

Qualifications

• 2-4 years of experience in chatbot/voice testing.
• Familiarity with generative AI technologies such as ChatGPT and LLMs.
• Strong analytical skills and first-principles thinking.

Responsibilities

• Evaluate AI responses for coherence, relevance, and factual accuracy.
• Assess conversation flows and user journeys for usability.
• Document bugs and improvement suggestions.

Skills

Analytical skills

Problem-solving

Documentation

Communication

Job description

Chat and Voice Bot QA Specialist (Gen AI Focus)

About Us

Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility. From being a disruptor in India's debt market to expanding towards global corporate markets with a holistic product suite, Yubi is the place to unleash potential. We believe in freedom, opportunities, and breaking down barriers.

About Yubi

Yubi, formerly CredAvenue, is redefining global debt markets by facilitating the flow of finance among borrowers, lenders, and investors. We are the world's platform for discovering, investing, fulfilling, and collecting debt solutions. Since March 2022, we became India's fastest fintech unicorn with a Series B of $137 million.

Our journey began in 2020 with a vision to transform the global institutional debt market through technology. Our platforms connect institutional and HNI investors with corporate borrowers, offering seamless access to debt capital and investment opportunities. Our key platforms include:

1. Yubi Credit Marketplace: Largest lender network for enterprise capital needs.
2. Yubi Invest: Fixed income securities platform for wealth managers and financial advisors.
3. Financial Services Platform: For managing co-lending and asset securitization.
4. Spocto: Debt recovery and risk mitigation.
5. Accumn: SaaS solutions with data analytics, pattern recognition, and early warning signals.

We have onboarded over 17,000 enterprises, 6,200+ investors and lenders, facilitating over INR 1,40,000 crore in debt. Backed by top investors like Insight Partners, Sequoia Capital, and others, we are revolutionizing the debt segment globally.

At Yubi, our people are our greatest assets. With over 1,000 team members, we are driven to create a meaningful impact in how debt is perceived and managed. Join us to be part of our exciting growth story.

Job Overview

We are seeking a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this non-technical role, you will evaluate the performance and quality of AI-driven chat and voice assistants. The ideal candidate will have a strong foundational understanding of conversational bots, workflows, and testing methodologies, with a passion for delivering seamless user experiences.

Key Responsibilities

• Evaluate AI responses for coherence, relevance, tone, factual accuracy, and alignment with business goals.
• Assess conversation flows and user journeys for edge cases, consistency, and usability across platforms (web, mobile, IVR).
• Apply first-principles thinking to analyze issues and propose improvements.
• Create diverse test scenarios and prompts to validate AI performance.
• Document bugs, inconsistencies, and improvement suggestions; collaborate with product, design, and engineering teams.
• Ensure AI responses align with user intent, brand tone, and ethical standards.
• Assist in defining or refining evaluation frameworks for bot performance.

Requirements

• 2-4 years of experience in chatbot/voice testing or related fields.
• Strong analytical and problem-solving skills, with first-principles thinking.
• Experience in QA, user research, or content moderation is a plus.
• Familiarity with generative AI technologies (ChatGPT, Bard, Claude) and LLMs.
• Basic knowledge of conversation design, chat/voice interfaces, and user journeys.
• Excellent documentation and communication skills.
• Curious, user-centric mindset with a drive for continuous improvement.

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