Centre Ops Manager (Education)

Geniebook Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading education management company seeks a dedicated individual for an operational leadership role focusing on parent engagement and student retention. You will mentor a team, analyze key metrics, and ensure a positive learning environment. Ideal candidates will have solid experience in management within educational settings, demonstrating strong data analysis capabilities and effective communication skills. This role is essential in enhancing student experiences and optimizing operational efficiency.

Qualifications

• Minimum 5 years of work experience, 2+ years in leadership or operational management.
• Strong data analysis skills for operational metrics.
• Excellent communication with parents and educational staff.

Responsibilities

• Engage with parents and students to maintain clear communication.
• Lead the student retention efforts and coach team members.
• Oversee daily centre operations and ensure alignment with standards.

Skills

Data analysis

Communication

Problem-solving

Education

Bachelor’s degree in Data Analytics, Business Management, Educational Administration, Psychology, or Statistics

Tools

Excel

Google Sheets

Looker Studio

Tableau

Power BI

CRM systems

Job description

Key Duties and Responsibilities:

1. Parent & Student Engagement

• Maintain clear, professional communication with parents and students regarding class schedules, updates, and changes

• Address parent enquiries and concerns in a timely and solution-oriented manner

• Build strong, positive relationships with families to enhance engagement and retention

2. Student Retention & Renewal Strategy

• Proactively lead efforts to maximise student renewals by coaching REs on parent engagement best practices

• Review student and parent feedback, identify potential drop-off risks, and implement timely intervention plans

• Collaborate with academic and operations teams to ensure a smooth and consistent learning experience

3. Team Leadership & Performance Management

• Lead and mentor the team of REs, providing onboarding, continuous training, and day-to-day guidance

• Monitor individual and team KPIs including renewal rate, service quality, and parent satisfaction

• Conduct regular 1-on-1s, performance reviews, and feedback sessions to drive growth and accountability

4. Data Strategy & Operational Insights

• Monitor and analyse key metrics across student attendance, class engagement, renewals, and parent satisfaction

• Identify trends, root causes, and performance gaps; propose and implement data-driven improvements

• Maintain accurate and timely data in CRM systems and trackers; generate regular reporting for internal review and decision-making

5. Centre Operations & Class Management

• Oversee daily centre readiness, ensuring cleanliness, organisation, and alignment with SOPs

• Support teachers with courseware preparation, class scheduling, and coordination of trial or replacement classes

• Ensure accurate tracking of student attendance and participation

6. Activity Planning & Event Support

• Lead the planning and execution of centre events such as open houses, parent engagement sessions, and internal promotions

• Coordinate manpower, materials, and communication needs across teams to ensure smooth delivery

• Actively contribute to creating a warm, engaging, and professional centre experience for visitors and students

7. High-Traffic Period & Crisis Management

• Manage centre priorities and resource distribution during peak periods (e.g. term starts, holidays, large events)

• Respond calmly and effectively to urgent issues, last-minute schedule changes, or parent escalations

8. Cross-Functional Collaboration

• Work closely with Academic, Sales, and HQ Operations teams to align processes, timelines, and messaging

• Serve as the communication bridge between centre staff and leadership, raising insights and advocating for centre needs

• Contribute to continuous improvement of internal systems and workflow integration
  
  

Requirements:

• Bachelor’s degree or higher, preferably in Data Analytics, Business Management, Educational Administration, Psychology, or Statistics

• At least 5 years of full-time work experience, with a minimum of 2 years in team leadership or operational management roles

• Strong data analysis skills with the ability to monitor and interpret multi-dimensional operational data — such as student attendance, renewals, academic performance, and parent feedback

• Capable of identifying root causes, spotting trends, and using data to drive problem-solving and decision-making across teams

• Proficient in Excel and Google Sheets, with working knowledge of data visualization tools such as Looker Studio, Tableau, or Power BI preferred

• Familiar with CRM systems and able to maintain accurate and timely records of parent/student information and performance tracking

• Excellent communication and interpersonal skills, able to collaborate clearly and effectively with parents, academic staff, and internal teams

• Positive, proactive mindset with strong problem-solving and stress management abilities

• Willingness to work during peak periods (e.g. enrolment seasons, term starts, parent consultation days), including occasional weekends or evening shifts

• Candidates with prior experience in educational centre operations or customer service will be prioritised.

Working Days/Hours: 3 Weekdays 2 Weekend - 1230pm - 9pm (Monday to Friday), 830am - 630pm (Sat/Sun)
Location: United Square/Century Square/Bishan Junction 8