Centre Manager

Aureus Group Pte Ltd; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An innovative music education leader is seeking a dynamic Centre Manager to drive growth and enhance customer experiences. The successful candidate will play a crucial role in executing sales strategies, managing operations, and fostering a positive workplace culture. This is an exciting opportunity to contribute to a rapidly growing organization that values creativity and collaboration. Your leadership will directly impact customer satisfaction and employee engagement, making a significant difference in the lives of students and staff alike. If you are passionate about education and have a proven track record in management, this role is perfect for you.

Qualifications

• 4+ years of experience in management, with a focus on sales and customer service.
• Strong strategic mindset and effective communication abilities.

Responsibilities

• Achieve sales targets and enhance customer satisfaction through effective leadership.
• Oversee daily operations and maintain a high-quality centre experience.

Skills

Sales Management

Customer Relationship Management

Team Leadership

Strategic Thinking

Communication Skills

Education

Bachelor's Degree

Job description

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Divisional Director, the Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving notable business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Sales and Growth- Achieve assigned monthly lead generation, sales/enrolments, and lead-conversion targets, as well as any other targets set by management related to centre growth. Cultivate team members through effective mentoring and ensure they achieve their individual targets.
2. Enhance Centre Experience- Oversee logistical and facilities maintenance operations to ensure a seamless and well-maintained environment, akin to a 5-star hotel experience, including upkeep, cleanliness, and overall experiential quality.
3. Performance Enhancement and Feedback- Regularly evaluate the front desk team's performance in service quality, customer communication, sales, professionalism, and packaging through a 360-degree feedback loop involving stakeholders.
4. Workplace Culture and Etiquette- Promote a positive work environment aligned with company values. Organize initiatives and staff welfare events to achieve a target employee satisfaction score.
5. Customer Relationship Management- Ensure customer retention through effective problem-solving and high service standards. Drive the team to find solutions that meet customer needs and company objectives, aiming for a target customer satisfaction score.
6. Communication and Transparency- Maintain consistent and aligned communication reflecting company values. Proactively report issues to management to foster collaboration.
7. Aureus Curriculum System- Ensure full adoption and achievement of goals for the Enigma system by complying with directives.
8. Documentation and Reporting- Track and report team evaluations, development, and improvement plans.
9. Ad hoc Duties- Perform additional tasks as assigned by management.

Key Criteria/Requirements

1. Minimum of 4 years of relevant experience, including at least 2 years in a managerial role.
2. Flexibility to work on weekends.
3. Strategic mindset and critical thinking skills in sales situations.
4. Strong verbal and written communication skills.
5. Goal-oriented with the ability to prioritize tasks for centre growth.
6. Commitment to compliance and ethical business practices, adhering to industry regulations and standards.