Centre Manager

MindChamps Singapore Pte Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in early childhood intervention is seeking a center manager to oversee operations and staff at its Singapore location. The role involves developing policies, managing budgets, and ensuring compliance with regulations, while promoting a family-centered approach to care. Ideal candidates will have a background in education or psychology, strong leadership skills, and experience in early intervention practices.

Qualifications

• Experience in early childhood education or intervention required.
• Strong understanding of developmental delays and disabilities.
• Ability to manage budgets and financial resources.

Responsibilities

• Oversee operations and management of the early intervention center.
• Develop policies and guidelines for smooth functioning.
• Collaborate with a multidisciplinary team for intervention plans.

Skills

Leadership

Communication

Problem Solving

Collaboration

Education

Degree in Education, Psychology, or related field

Job description

Duties & Responsibilities:

1. Oversee the overall operations and management of the early intervention center.
2. Develop and implement policies, procedures, and guidelines to ensure the smooth functioning of the centre.
3. Supervise and support the staff, including teachers, therapists, aides, and administrative personnel.
4. Collaborate with a multidisciplinary team to develop comprehensive intervention plans for children with developmental delays or disabilities.
5. Ensure compliance with regulatory requirements, licensing standards, and safety protocols.
6. Manage the budget and financial resources of the centre, including fundraising efforts and grant applications, if applicable.
7. Establish and maintain positive relationships with parents, caregivers, and families, promoting a family-centred approach to care.
8. Work closely with external agencies, educational institutions, and community partners to coordinate services and resources for the children and families.
9. Implement effective communication strategies to keep stakeholders informed about centre activities and updates.
10. Organize and conduct regular staff meetings and professional development opportunities to enhance team performance and knowledge.
11. Monitor and evaluate the effectiveness of the centre's programs and services, making improvements as needed.
12. Ensure that the centre maintains a safe, inclusive, and supportive environment for children, families, and staff.
13. Handle and resolve any concerns, complaints, or issues related to the centre’s operations or services.
14. Oversee the intake and enrolment process, ensuring that appropriate assessments are conducted for each child.
15. Maintain accurate and confidential records, including financial, administrative, and child-related documentation.
16. Stay updated with the latest research, best practices, and developments in the field of early intervention.
17. Represent the early intervention centre at meetings, conferences, and networking events.
18. Report to the board of directors or relevant governing body on the centre’s performance, achievements, and challenges.
19. Demonstrate strong leadership skills, decision-making abilities, and problem-solving capabilities.

Additional Responsibilities

1. Act as the Key Liaison: Maintain strong communication with franchisees to ensure alignment with MindChamps Allied Care’s mission, brand, and operational expectations.
2. Build Franchisee Capability: Support training and upskilling of franchise centre staff, ensuring compliance with mandatory programmes like EIP V2.0, AEPS-3, and MindChamps pedagogy.
3. Conduct Centre Reviews and Audits: Perform regular visits and operational checks to ensure ECDA compliance, SOP adherence, and consistent delivery of services across centres.
4. Drive Sales and Enrolment Growth: Monitor enrolment performance and KPIs, support franchisees with tools (e.g., sales decks), and troubleshoot low performance with action plans.
5. Ensure Programme and Therapy Quality: Oversee fidelity to the EIP+ curriculum, therapy integration, and clinical best practices to maintain MindChamps' standards of excellence.
6. Facilitate Business Reviews: Lead structured discussions with franchisees to review centre performance, enrolment data, financials, and areas for improvement.