Centre Manager

Vanguard Healthcare Pte Ltd; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Manager to oversee the management of a Care Home. This role involves ensuring compliance with statutory requirements, managing budgets, and coordinating with various stakeholders to maintain high standards of care and safety. The ideal candidate will bring extensive experience in operations management, a strong educational background in business or healthcare, and a commitment to enhancing resident satisfaction. Join a forward-thinking organization where your expertise will contribute to meaningful community engagement and operational excellence.

Qualifications

• 6-8 years of experience in operations management, preferably in healthcare.
• Strong understanding of compliance and regulatory frameworks.

Responsibilities

• Oversee operations and administrative matters of the Care Home.
• Ensure compliance with statutory requirements and service level agreements.

Skills

Operations Management

Budget Management

Compliance and Regulatory Knowledge

Risk Assessment

Vendor Management

Data Protection

Community Engagement

Education

Degree in Business Administration

Degree in Healthcare Management

Diploma with relevant experience

Job description

Job Description & Requirements

Location: Various locations

• Support Head of Ops to oversee the operations as well as general administrative matters of the Care Home.

• Ensure that all statutory requirements relating to the management and operation of the care home are complied with.

• Assist in monitoring the annual plan and budget for Operations. Ensures optimum utilisation and allocation of resources.

• Ensure Care Home resident admissions meet stipulated monthly targets and all MOH service level agreements

• Ensure proper maintenance of administrative records, office equipment and stationery.

• Ensure that the facilities and environment meet the needs of the residents and staff, including safety and security needs.

• Coordinate with MOHH for the development needs of the Vanguard Care Homes.

• Work closely with the CEO, Chief Operating Officer, Director Care and Rehabilitation Services and Senior / Nurse Manager for the purposes of pre-ops licensing and setting up of new homes. This includes managing the overall F&E budget and leading the ops team to provide administrative support to procure various equipment and fixtures to operationalize the nursing home.

• Put in place operational systems, processes, policies and emergency plans in support of organizations mission.

• Oversee risk assessment of operations, food safety, laundry operations, security, workplace and fire-safety for the Care Home.

• Ensure ENHS compliance for care home licensing.

• Manage outsourced vendors to ensure service levels are fully compliant with pre-determined service level agreements.

• Develop and manage KPIs for Operations. Compile operational data, statistics and analysis.

• Support Community Engagement / Volunteer activities managed by the Rehab and Community Engagement teams to ensure that programmes are executed efficiently and effectively to the satisfaction of the residents and staff.

• Ensure quality audits are planned and conducted periodically.

• Support infrastructure, facility management and security services to the Senior Care Centre (as appropriate)

• Function as co-Safe Management Officer (with the Lead NM) to plan, implement, supervise, audit safe management practices in accordance to MOH/MOM pandemic management requirements

• Function as Assistant Data Protection Officer to plan, implement and audit data protection measures in accordance to prevailing national and Vanguard data protection policies and requirements.

• Perform adhoc duties as necessary.

Educational Requirements:

• Degree in Business Administration, Engineering, Facility/Project Management, Healthcare Management strongly preferred. Candidates with Diploma and good results can be considered if previously equipped with relevant operations experience performing similar functions

• At least 6 to 8 years of experience