Centre Head, Active Ageing Centre

Loving Heart Multi-Service Centre; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading community service organization is looking for a Centre Head to oversee the Active Ageing Centre's daily operations. The successful candidate will manage staff, engage with community stakeholders, and ensure compliance with regulations while promoting an inclusive environment for seniors. An ideal fit would have 3-5 years of operational experience in eldercare settings and a degree in Social Work or related fields.

Qualifications

• Minimum 3 to 5 years hands-on experience in operational roles, especially in AAC context.
• Demonstrated supervisory experience with the ability to lead and develop teams.
• Candidates with proven experience as a Senior Executive overseeing AAC or eldercare programmes will be considered.

Responsibilities

• Manage daily operations of the Active Ageing Centre, ensuring compliance and budget adherence.
• Build and maintain relationships with seniors, community partners, and stakeholders.
• Champion a learning culture within the team and manage staff recruitment and development.

Skills

Stakeholder management

Financial management

Communication

Interpersonal skills

Leadership

Problem-solving

Education

Relevant qualification in Social Work or related field

Job description

As a Centre Head, you are entrusted with the responsibility to manage the assigned Active Ageing Centre (AAC) and oversee its daily operations.

Responsibilities:

1. Centre Operations

• Lead regular reviews, planning, and evaluation of programme rollouts at AAC, ensuring all activities (both within and beyond the Centre) align with the AAC 2.0 service guidelines.
• Oversee the systematic collection and documentation of data for reporting purposes, ensuring timely and accurate reporting.
• Closely monitor each centre’s Key Performance Indicators (KPIs), implementing measures to gather and report data within the designated timeframes.
• Manage the allocated budget with a focus on adherence, optimising resource use and ensuring all expenditures align with planned budgets.
• Compliance with regulatory standards and organizational policies.

2. Stakeholder Engagement & Community Outreach

• Build and maintain relationships with seniors, their families, community partners, and stakeholders.
• Coordinate with external agencies and organizations for joint initiatives
• Develop a comprehensive Community Outreach Plan to achieve the annual targets for AAC 2.0.
• Oversee the planning of communication and publicity materials to promote the Active Ageing Programmes.
• Identify and address the needs of seniors in the community.
• Promote the centre’s activities to enhance participation and awareness.
• Take a proactive role in engaging and maintaining partnerships with community stakeholders to better meet seniors’ needs.

3. Staff Management

• Champion a learning culture within the team by providing guidance and support to enhance staff capabilities and build capacity.
• Collaborate with HR to recruit and develop centre staff, ensuring each team member’s strengths and potential are maximised for effective and efficient deployment in the AAC.

4. Other Duties

• Perform any other responsibilities as assigned by reporting officer

Qualifications & Requirements:

• A relevant qualification in Social Work or a related field is preferred.
• Minimum of 3 to 5 years of hands-on experience in operational roles, particularly in AAC context.
• Candidates with proven experience as a Senior Executive overseeing AAC or eldercare programmes will be considered.
• Demonstrated supervisory experience with the ability to lead and develop teams effectively.
• Strong stakeholder management skills with the ability to build and maintain collaborative relationships with a diverse range of community partners.
• Sound knowledge of financial management, including adherence to allocated budgets and ensuring cost-effective operations.
• Good communication and interpersonal skills.
• Dynamic, quick-thinking, and adaptable, with the ability to respond effectively to changing needs and environments.