Centre Executive / Senior Centre Executive

We require Centre Executive/Senior Centre Executive at Tampines, Punggol Waterway point, Hillion Mall and West Coast Plaza.

Responsibilities:

• Conduct administrative and operational tasks of the Centre
• Provide quality customer service through understanding of customers’ queries and needs
• Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe
• Reporting of student enrolment, assessments and withdrawal to HQ
• Ensure student management system is updated on a timely basis for all student movements
• Assist customers on payment related matters and actively monitor/chase for outstanding payments
• Manage the petty cash float kept in the Centre
• Safeguard the safety and welfare of our students
• Ensure the cleanliness of the Centre is well maintained
• Ensure that student resources, stationery and merchandise are well stocked in the Centre
• Any other ad hoc duties

Experience and qualifications:

• GCE ʻNʼ/'O' Level / NITEC or equivalent
• Minimum 1 year of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries
• Proficiency in Microsoft Office and knowledge of ERP software
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Full-Time position(s) available
• All nationality are welcome

The Candidate to have the following traits:

• Possess good spoken and written communication skills
• Proactive with good organisational skills and time management
• Kind and nurturing approach when interacting with children
• Adaptable and keen to work in a fast-paced environment

Company benefits:

• Medical and dental benefits
• Birthday leave
• Incentive program
• Staff discount for I Can Read lessons

Working hours:

• Wednesday to Friday from 1pm to 9pm
• Saturday and Sunday from 9am to 6.30pm