Centre Director

aureus (westgate mall) pte. ltd.; Singapore; On-site; SGD 73,000 - 106,000; Full time

Benefits offered by this job

Performance bonuses

Medical insurance

14 days annual & sick leave

In-house training & development

Career development opportunities

Complimentary music lessons

Vibrant company culture

IT equipment provided

Job summary

Aureus Group is seeking Centre Directors in Singapore to lead and mentor Customer Service Executives, driving growth for our programmes. You will oversee daily operations, foster an exceptional customer experience, and promote our music programmes with strong product knowledge.

Ideal candidates have 2–3 years in customer service, at least 1 year in a managerial role, and are available for retail hours and weekends. English fluency is essential, with bilingual abilities a plus.

Qualifications

• At least 2-3 years in customer service with at least 1 year in a manager-level position.
• Available to work retail hours and on weekends.
• Strong adaptability and leadership capabilities.
• Excellent written and spoken English; bilingual/trilingual ability is a plus.

Responsibilities

• Make outgoing sales calls and generate leads daily.
• Achieve monthly lead generation, sales/enrolment, and conversion targets for centre growth.
• Mentor and develop team members to meet targets.
• Handle incoming calls and emails promptly and professionally.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem solving and high service standards.
• Manage centre growth by reducing student turnover and enhancing customer experience.
• Meet closures/conversions targets from trials to enrolments.
• Plan and execute teacher growth plans to hit monthly targets.

Skills

Leadership

Customer service

Sales targets

English proficiency

Bilingual advantage

Job description

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for Centre Directors who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages

• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided