Centre Director

AUREUS (EASTPOINT MALL) PTE. LTD.; Singapore; On-site; SGD 78,000 - 112,000; Full time

Benefits offered by this job

Performance bonuses

Medical and insurance coverage

14 days annual leave & sick leave

In-house learning & training

Career development opportunities

Complimentary music lessons

Vibrant company culture

IT equipment provided

Job summary

Aureus Group is seeking a Centre Director to lead and mentor a team of Customer Service Executives, driving centre growth and delivering excellent customer service. The role demands strong organization, sales acumen, and deep product knowledge to promote Aureus programmes effectively.

Ideal candidates will have 2–3 years in customer service with at least 1 year in a managerial role, and be able to work retail hours including weekends while maintaining high service standards and achieving targets.

Qualifications

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position.
• Willingness to work retail hours and on weekends.
• Strong adaptability and leadership skills.
• Excellent written and spoken English; bilingual/trilingual would be an advantage.

Responsibilities

• Conduct outgoing sales calls and meet monthly lead generation targets.
• Lead and mentor customer service executives to achieve centre growth targets.
• Handle incoming calls and emails professionally and promptly.
• Carry out sales activities and events to boost leads and conversions.
• Maintain high service standards and reduce student turnover.
• Plan and execute teacher growth plans to hit monthly targets.

Skills

Leadership

Customer service

Sales

Organization

Mentoring

English proficiency

Job description

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for Centre Directors who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages

• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided