CB IB Operations & Controls - eCommerce Client Service - AVP | Singapore, SG

CB IB Operations & Controls - eCommerce Client Service - AVP

Job Description:

Details of the Division and Team:
We are Germany's leading bank with strong positions in Europe and significant presence in the Americas and Asia Pacific. We're driving growth through our strong client franchise, investing heavily in digital technologies, prioritizing long-term success over short-term gains, and serving society with ambition and integrity. We serve our clients' real economic needs in commercial and investment banking, retail banking and transaction banking, and provide ground-breaking products and services in asset and wealth management. That means a career packed with opportunities to grow and the chance to shape the future of our clients.

The Global Markets Division is responsible for Deutsche Bank's capital markets business, comprising the sales and trading of capital markets products including debt, equity, and other fixed income and currency products. As numerous Regulators across the globe are going through various reporting and regulation changes it would be essential for DB to comply with the changes and ensure APAC are also complying with the changes that is ongoing globally.

A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.

What we will offer you:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:
With a clear focus on responding to client inquiries and requests on a daily basis paired with a focus on the strategic development of the eCommerce team in the region:

• Service clients on a daily basis with respect to all inquiries and requests. On-going communication with Clients, Front Office and other departments to identify and implement efficiencies.
• Identifying areas for automation and support of strategic solutions for Operations, Front Office and IT.
• Understanding disruptive / digital market evolution and their impact in the region - perform opportunity analysis and product development requirements as necessary.
• Drive and deliver initiatives to improve the team's delivery processes and methods.
• Ensure any operational change is implemented with full understanding of risks & control.
• Closely monitor progress of integration initiative through various approval steps (internal / external) as outlined in transition process.
• Drive issue resolution or options articulation around any problems or challenges that crop up in the course of execution of above initiatives.
• Process and provide ad-hoc support for requests from Clients and internal teams.
• Provide oversight and manage support teams for outsourced processes.
• Day to day responsibilities may include processing enablement requests, completing systematic approval checks on requests within SLA, coordinating digital tokens with sales and client, set up STP upon completion of onboarding of clients etc.
• During outage crisis management, ensure the coordination of outage among stakeholders including clients, sales, trading, FXIT, developers and operations management. Manage communications received directly from external or internal clients including regular updates on progress and resolution.
• Coordinating with vendors to complete tasks such as account mapping and market enablement.
• Meeting clients or vendors in person together with FX Execution Advisory to discuss about product, market development and workflow solutions.

Your skills and experience:

• 5 years of relevant experience in client services role in e-commerce or 3rd party vendor platform within FX space in a financial services organization.
• Proficient in Mandarin as this role is required to support Mandarin-speaking clients.
• Proven experience on FX.
• Minimum a tertiary degree in Business Finance, Economics or equivalent field.
• Proven ability in stakeholder management skills.
• Proven ability in managing communication with sales team and clients.
• Proven ability in organizational/project management skills; ability to identify and prioritize multiple tasks.
• Strong analytical skills, able to demonstrate flexibility regarding problem solving.
• Feels comfortable speaking to clients on a regular basis and establishing contacts in other departments.
• Takes ownership of problems and issues and solves them.
• Proven experience in using visual skills in PowerPoint, Excel and other MS Office systems.
• Able to identify and drive continuous improvement.
• Ability to work in tight deadlines fast-paced environment.
• Able to work as part of a virtual global teams and in a matrix organisation.
• Pro-active and able to drive regional agenda to link into global initiatives.
• Open minded, able to share information, transfer knowledge and expertise to colleagues.
• Entrepreneurial thinking and acting at all times, taking ownership for instigating and executing initiatives.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we'll support you:

• Flexible working to assist you balance your personal priorities.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.
• Training and development to help you excel in your career.

About us and our teams:
Deutsche Bank is the leading German bank with strong European roots and a global network.

Deutsche Bank & Diversity:
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.