Category Specialist, Amazon Fresh - Singapore

Borr Drilling; Singapore; On-site; SGD 56,000 - 90,000; Full time

Job summary

A leading company in the e-commerce industry is looking for a Category Specialist. The role involves managing relationships with top brands, contributing to business plans, and driving customer satisfaction through analytical insights. A Bachelor's/Master's degree and at least three years of relevant experience are required. You'll work closely with various functions to ensure brand performance and customer satisfaction in a dynamic work environment.

Qualifications

• Minimum of 3 years relevant experience.
• Strong business judgment with successful negotiation track record.
• Excellent written and communication skills.

Responsibilities

• Own relationships with top brands end-to-end.
• Define joint business plans based on brand needs.
• Drive customer satisfaction and reduce returns.

Skills

Business Judgment

Negotiation

Communication

Education

Bachelor’s/Master’s degree

Tools

MS Office

SQL

Job description

Description

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? Amazon is looking for a bright, customer obsessed, driven, and creative individual to join Amazon Fresh as category specialist.

Category Specialists are part of the Strategic Vendor Services program who are working to define and deliver high-quality results that sets the bar for the entire industry. Working in a passionate team you will learn and grow whilst also helping others to do so.

This role offers 360 ͦ exposure to different areas of the e-commerce industry, opening a multitude of career paths.

As Category Specialist you will help Amazon's most strategic brands across all key areas of Fresh business. You will work with vendors supplying the top brands on Amazon, acting as the main point of contact for them. Your priority will be to work backwards from the customer, identifying inputs to grow your brands and improve their performance. You will do this while facilitating great business relationships and ensuring vendors’ satisfaction with the service.

Key job responsibilities

Key Responsibilities As a Category Specialist Are

• Own the relationship end-to-end with top brands
• Partner internally with key functions such as instock, supply chain and marketing management to contribute to the definition of priorities and operational goals according to the brands’ needs
• Define joint business plans and assist in delivering impact for the brands you support directly
• Regularly audit metrics to continually drive quality of the vendor experience and deliver targets
  
  

Category Specialists Work On a Variety Of Tasks For The Brands They Support, Typically Falling Within The Six Focus Areas. These Include But Are Not Limited To

• Business Advice and Reporting: Providing business advice based on deep financial analysis and reporting, to identify areas of opportunities.
• Selection: Helping grow the selection of products by managing the launch of new products and improving product discoverability.
• Availability: Support driving process improvement and operational excellence within our vendor community by reducing costs, defects, and lead times, while increasing innovation.
• Marketing & Branding: Create strategic quarterly marketing plans with marketing managers, manage onsite placement and campaigns for key events.
• Content: Support the creation of 100% quality website content (product descriptions, videos).
• Customer Satisfaction: Drive customer satisfaction by monitoring customer returns and evaluating how to reduce customer returns.
  
  

Basic Qualifications

• Bachelor’s/Master’s degree
• Minimum of 3 years of relevant experience
• Strong business judgment with a track record of successful negotiations and overall relationship management
• Ability to communicate efficiently both internally and externally
• Excellent written and communication skills
• Knowledge in MS Office programs as Outlook, Excel, Word and PowerPoint
  
  

Preferred Qualifications

• Experience in Financial analysis, Retail buying, Retail planning & allocation, Product/project management, Marketing, Business development, consulting, negotiation or supply chain is a plus
• Knowledge in SQL with business analytic experience
• Negotiation experience
• Bachelor’s or Master’s studies within Engineering, Commerce, Business administration or similar field is preferred
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Asia-Pacific Holdings Private Limited

Job ID: A3023835