Case Manager I-11-145-SC/Anaheim Emergency Shelter (AES)

The Salvation Army USA Western Territory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a difference in the community. As a Case Manager I, you will provide essential case management services focusing on housing for vulnerable populations. Your role will involve developing individualized housing plans, advocating for guests, and building relationships with landlords. This position offers an opportunity to impact lives positively while working in a supportive environment that values diversity and continuous improvement. If you are passionate about helping others and possess the necessary skills, this role is perfect for you.

Qualifications

• 1+ year experience in case management with vulnerable populations.
• Understanding of The Salvation Army's Christian mission.

Responsibilities

• Provide holistic case management focusing on housing.
• Assist guests in locating and securing housing through advocacy.
• Maintain documentation and ensure timely entry of case notes.

Skills

Case Management

Budgeting

Advocacy

Effective Communication

Crisis Intervention

Bilingual (English/Spanish)

Education

BSW or equivalent degree

Tools

Microsoft Office

Database Management

HMIS

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Case Manager I provides holistic, strength-based, harm reduction case-management services focusing on housing. Responsibilities include removing barriers to housing, assisting with appointments and documentation, developing housing plans, budgeting, linking guests to resources, and advocating for housing. The role involves visiting housing options, building landlord relationships, and participating in weekly housing match meetings.

Essential Functions

Case Management:

• Provide timely, effective, holistic case management.
• Maintain an active caseload and current case load tracking system.
• Work with guests to remove barriers, create case plans, and perform needs assessments.
• Meet with guests four times a month, enter weekly case notes, and assist with obtaining housing documents.
• Facilitate weekly life skills groups on topics like budgeting and tenancy.
• Use conflict management and crisis intervention techniques as needed.

Housing Navigation:

• Develop individualized housing plans.
• Visit housing sites and build rapport with landlords.
• Maintain a list of current housing vacancies.
• Assist guests in locating and securing housing through outreach and advocacy.
• Coordinate guest move-out and develop exit plans.
• Train new staff, interns, and volunteers as needed.

Record Keeping:

• Maintain documentation, including housing documents, goals, and files.
• Ensure timely entry of case notes into databases.
• Manage guest exit procedures and billing accuracy.
• Communicate guest status and challenges regularly with supervisors.

Miscellaneous Duties:

• Participate in meetings, trainings, and community events.
• Maintain positive relationships with staff and partners.
• Perform other duties as assigned.

Leadership Core Competencies

Develop strategies, solve problems, communicate effectively, work in teams, listen actively, adapt to change, manage time, embrace diversity, and pursue continuous improvement.

Working Conditions

Requires walking, standing, bending, lifting up to 40 lbs., and operating office equipment.

Minimum Qualifications

• Understanding of The Salvation Army's Christian mission.
• BSW or equivalent degree preferred.
• Minimum 1-year experience in case management with vulnerable populations.
• Experience with HMIS preferred.
• Experience with tenant/landlord relationships preferred.
• Good physical and mental health.

Skills, Knowledge & Abilities

• Valid driver's license and clean MVR.
• Bilingual in English/Spanish preferred.
• Effective communication and adaptability skills.
• Proficiency in Microsoft Office and database management.

Pay Rate: $25.00-$27.00/hr.

Additional Qualifications

• Experience with tenant/landlord relationships, HMIS, and case management preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities