Case Manager- 11-145-SC/Placentia Emergency Shelter

The Salvation Army USA Western Territory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Case Manager to provide essential case management services specializing in housing solutions. This role involves collaborating with guests to remove barriers to housing, developing personalized housing plans, and advocating for their needs. You'll engage with landlords, facilitate life skills groups, and ensure a smooth transition from shelter to housing. If you're passionate about making a difference in the community and possess strong communication and problem-solving skills, this is an exciting opportunity to contribute to a meaningful mission.

Qualifications

• 1+ years of experience in case management with recovery or homeless populations.
• Understanding of The Salvation Army's Christian mission.

Responsibilities

• Provide holistic, strength-based case management and develop individualized case plans.
• Assist guests in locating and securing housing through outreach and advocacy.

Skills

Case Management

Communication Skills

Problem-Solving

Organizational Effectiveness

Bilingual (English/Spanish)

Conflict Management

Crisis Intervention

Education

Bachelor of Social Work (BSW)

Tools

HMIS

Microsoft Office

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Housing Case Manager is a high-demand position that provides holistic, strength-based, harm reduction case-management services specializing in housing. Responsibilities include removing barriers to housing, assisting with appointments, gathering documents, developing housing plans, creating budgets, linking guests to resources, applying for housing, locating housing, advocating for housing, and coordinating guest move-ins from shelter to housing. The role involves visiting housing options, building rapport with landlords, participating in weekly housing match meetings, and embodying the ministry and mission of The Salvation Army.

Essential Functions

Case Management:

• Provide holistic, strength-based, harm-reduction-focused case management efficiently.
• Maintain an active caseload.
• Work with guests to remove barriers to housing.
• Develop individualized case plans and conduct needs assessments.
• Meet with guests bi-weekly and update case notes regularly.
• Assist with obtaining necessary housing documents.
• Facilitate weekly life skills groups on topics like budgeting and being a good tenant.
• Use conflict management and crisis intervention techniques as needed.

Housing Navigation:

• Develop personalized housing plans.
• Visit housing options and build landlord rapport.
• Maintain a list of current housing vacancies.
• Assist guests in locating and securing housing through outreach and advocacy.
• Coordinate guest move-out plans and facilitate training for new staff and volunteers.
• Document all relevant information thoroughly.
• Apply skills in research, problem-solving, communication, project management, teamwork, and organizational effectiveness.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, and twist; operate a computer, fax, and telephone; lift up to 40 lbs.

Pay Rate

$24.00-$28.00/hr.

Minimum Qualifications

• Understanding of The Salvation Army's Christian mission.
• BSW or equivalent degree preferred.
• At least 1-year experience in case management with recovery, mental health, or homeless populations.
• Experience with HMIS preferred.

Skills, Knowledge & Abilities

• Valid driver's license and clean MVR.
• Bilingual in English/Spanish preferred.
• Effective communication skills; ability to work in a fast-paced environment; flexible availability.
• Experience with tenant/landlord relationships.
• Good physical and mental health.
• Professionalism, time management, and computer literacy in Microsoft Office.