Case Management Officer (WEHS), , Department of Psychological Medicine (Contract)

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Case Management Officer to enhance the psychological care of women facing mental health challenges. This role involves collaborating with a multi-disciplinary team to ensure comprehensive and individualized patient care. You will be responsible for conducting assessments, providing counseling, and coordinating services to promote optimal patient outcomes. If you are passionate about mental health and eager to make a difference in the lives of individuals and families, this opportunity offers a rewarding path in a supportive and dynamic environment.

Qualifications

• Degree in Psychology required with experience in mental health settings preferred.
• Strong people skills and experience in social sector beneficial.

Responsibilities

• Provide clinical assessments and psychosocial support for patients.
• Coordinate care plans with multi-disciplinary teams for effective treatment.
• Conduct home visits and provide psycho-education to patients and families.

Skills

Psychological Assessment

Counseling Skills

Crisis Intervention

Patient Advocacy

Team Collaboration

Education

Degree in Psychology

Job description

Case Management Officer (WEHS), Department of Psychological Medicine (Contract)

Job ID: 8098

Job Function: Allied Health

Institution: National University Hospital

Job Purpose
The main objective of Case Management Officer (CMO) is to provide a continuum of psychological care, promoting optimal quality of life for women affected by mental disorders. This includes ensuring that patients receive comprehensive, individualized care and coordinated access to services. He/She will need to collaborate with a multi-disciplinary team of doctors, psychologists, nurses, medical social workers, and other allied health workers in providing timely and appropriate treatment for the patients. This role provides fulltime service to Women’s Emotional Health Service based at NUH and some assessments or interventions may be performed in patient’s homes.

Duties and Responsibilities

• Provide clinical and psychosocial assessments of patients referred to WEHS+/ProPEL, ascertaining diagnosis and clinical goal planning.
• Screen and monitor patient’s mental status.
• Provide counseling, psycho-education, and advocacy for patients and families.
• Assessment of symptoms and use of scales, monitor drug adherence, provide relapse prevention advice, and conduct crisis assessment and intervention.
• Formulate plans of patient care in collaboration with clinicians (specialist and the Consultant in charge) with reference to the clinical guideline for each sub-specialty clinic.
• Ensure patient’s diagnostic tests, treatments, and consultations take place timely. Integrate and coordinate multiple discipline services or resources (i.e. FSCs, CRSS, Feiyue, Mother and Child Centre, etc.).
• Plan and arrange for home visit date, time, and venue with patient/family. Carry out home visit on planned date and time.
• Provide home intervention and psycho-education to patient and family in response to needs identified at the home visit.
• Update the team during MDT meetings on the findings of the home visit and follow up on action plans agreed in the meeting.
• Continue to support the patient/family through home visits and phone calls until the team approves discharge from the program.
• Work with physicians and nurses to ensure suitably stable patients are timely and appropriately sited to community care based on given clinical/administrative criteria.
• Attend to patient enquiries regarding treatment and referrals.
• Organize and promote patient education. Ensure educational materials and information are up to date.
• Familiarize with community resources, maintain a list of available resources for the area near the patient, and keep the list updated.
• Act as a point of contact and liaison between patient, family, and hospital. Provide liaison service to the O&G Department, MSW, and community partners.
• Initiate and coordinate discharge planning for patients.
• Perform data management, collating and maintaining patient database for clinical and research purposes.
• Conduct research and perform literature reviews for research projects. Prepare interview questions, collect data, write reports to summarize findings, and prepare materials for DSRB submission.
• Assist in tracking, maintaining, and reporting quality clinical indicators and provide statistical reports and updates on a regular basis.
• Participate in projects related to case management and clinical pathway.
• Perform other duties and responsibilities, as necessary, in the overall operation of the clinic.
• Adhere to best-practice guidelines and evidence-based practice.

Job Specification/Requirements

• Degree in Psychology.
• Preferably has working or volunteer experience in the social sector with good people skills.
• Experience working in a mental health institute in inpatient or outpatient settings will be advantageous.