Case Management Officer, Haematopoietic Stem Cell Transplantation (HSCT) and Cellular Therapy Progra

National University Polyclinics; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Case Management Officer to enhance care coordination and support for patients undergoing stem cell transplantation. This role involves close collaboration with clinical teams, ensuring efficient care delivery, and providing vital administrative support. You will play a crucial part in navigating patients through their treatment journey, conducting donor searches, and participating in quality improvement initiatives. If you are passionate about patient care and thrive in a dynamic environment, this opportunity could be the perfect fit for you.

Qualifications

• Bachelor's degree in Nursing, Allied Health, or related Science field required.
• Experience in a similar setting is preferred.

Responsibilities

• Coordinate and assist clinical teams for stem cell transplantation.
• Provide administrative support and participate in quality improvement activities.
• Act as liaison for patient referrals and care coordination.

Skills

Interpersonal Skills

Teamwork

Communication Skills

Multitasking

Computer Skills

Education

Bachelor's Degree in Nursing

Bachelor's Degree in Allied Health

Bachelor's Degree in related Science field

Tools

Microsoft Word

Job description

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Case Management Officer, Haematopoietic Stem Cell Transplantation (HSCT) and Cellular Therapy Program

Job ID: 8247

Job Function: Allied Health

Institution: National University Hospital

Overview

The case management officer will stay in close communication with internal and external stakeholders as well as patients across the care continuum to ensure care coordination, efficient care delivery, and removal of barriers. S/he will coordinate and assist the clinical and nursing teams in planning and logistical needs for patients requiring stem cell transplantation or cellular therapy. S/he will also provide administrative support, identify areas for improvement, and participate in quality improvement activities for the Haematopoietic Stem Cell Transplantation and Cellular Therapy Program.

Job Responsibilities

1. Primary Responsibilities and Duties (80%)
2. Support multidisciplinary team members regarding patient care matters.
3. Act as liaison officer, receive, and coordinate new internal and external patient referrals.
4. Conduct related and unrelated stem cell donor searches, facilitate donor identification, and communicate updates with the team.
5. Coordinate appointments for donors and patients throughout various phases of the stem cell transplantation care journey.
6. Ensure all necessary investigations are ordered in the clinical system at appropriate time points.
7. Follow up to ensure all medical investigation results are generated promptly.
8. Prepare documents required for stem cell transplantation care.
9. Assist patients and families in navigating different services and locations.
10. Provide education to patients and families regarding the stem cell transplantation journey.
11. Communicate effectively with stakeholders to ensure smooth care transitions.
12. Follow up with patients via phone when necessary.
13. Administrative Support
14. Perform internal documentation audits.
15. Participate in audit preparation for the program.
16. Serve as secretariat for related meetings of the program.
17. Maintain and update databases.
18. Operational and Quality Improvement
19. Participate in quality improvement activities.
20. Identify areas for operational efficiency improvements.

Secondary Responsibilities

1. Provide cross-coverage for the Clinical Research Coordinator (Cellular Therapy).
2. Perform other duties as assigned by the Reporting Officer.

Requirements

• Bachelor's Degree in Nursing, Allied Health, or related Science field.
• Experience in a similar setting is preferred.
• Good interpersonal, teamwork, and communication skills.
• Proficient in computer skills, including Microsoft Word.
• Ability to multitask and work under stress.