Case Management Officer (CDU), Paediatrics (1-year Contract)

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution is seeking a Case Management Officer for a community-based paediatric health programme. You will coordinate care, conduct assessments, and provide support to patients and families, focusing on health education and habit formation. Ideal candidates possess a relevant degree and strong interpersonal skills, with at least 1-2 years of experience in healthcare settings.

Qualifications

• Keen interest in early child development.
• Excellent command of spoken and written English.
• Strong interpersonal and communication skills.

Responsibilities

• Co-ordinate care for patients and families in a community-based preventive programme.
• Assess children's and families' needs through screening.
• Provide health coaching on building healthy habits.

Skills

Interpersonal Skills

Statistical Analysis Skills

Basic Computer Skills

Education

Bachelor’s degree in Nursing, Psychology, Behavioural Science, Social Work, Health Sciences, Education

Job description

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Case Management Officer (CDU), Paediatrics (1-year Contract)

Job ID: 7189

Job Function: Allied Health

Institution: National University Hospital

Job Purpose

• To co-ordinate care for patients and families in a community-based preventive paediatrics health programme between community sites (preschools), social workers and healthcare professionals from the Child Development Unit.
• To manage patients on a health preventive programme with screening and health education.
• To guide and support patients and families in building healthy habits by providing education, motivation, and accountability through in-person and/or teleconference sessions.
• To participate in management of clinical data collection, including database management using RedCAP, excel, or provide surveys through designing platforms for data collection with team

Duties and Responsibilities

• Assess and identify children and families' medical, psychological, social, environmental, and financial needs through simple screening questionnaires.
• Provide administration of child health, developmental and family needs screening questionnaire i.e. ESQ, PHQ-9 in a community-based setting including home visits, school visits and via teleconference.
• Direct patients and families into hospital or partner programs as per the protocol.
• Collaboration with clinicians, nurses, other healthcare members, and patient/family to implement, monitor and evaluate care plans and follow-up on outcomes.
• Provide health coaching to patients and families on different topics with the aim of building healthy habits i.e. screen time, nutrition, sleep and etc.
• Conduct follow-up visits and phone calls to provide support and track progress after the introduction of health coaching and other programme initiatives at designated time points.
• Support necessary administration such as documentation, data collection and correspondences.
• Perform other duties related to the implementation and evaluation of the program as assigned by reporting office/ programme in-charge.

Job Specific Requirements

Qualification and skills

• A bachelor’s degree in relevant disciplines (e.g. Nursing, Psychology, Behavioural Science, Social work, Health Sciences, Education)
• Keen interest in early child development.
• Excellent command of spoken and written English
• Strong interpersonal and communication skills. Patient and personable.
• A team player with an ability to work independently.

Experience

• Experience of 1-2 years in hospital settings or social service sector work.
• Experience working with preschool-age children and/or families is an asset for this position.

Skills

• Excellence in interpersonal skills
• Procession of statistical analysis skills is an advantage.
• Equipped with basic computer skills in Microsoft Word, Excel and PowerPoint.