Care Coordinator (Cancer Programme), NCIS - (1-year Contract)

Care Coordinator (Cancer Programme), NCIS - (1-year Contract)

Job ID: 8094

Job Function: Allied Health

Institution: National University Hospital

Overview

The National University Cancer Institute, Singapore (NCIS) is a national specialist centre under the National University Health System (NUHS). It is the only public cancer centre in Singapore treating both paediatric and adult cancers in one facility.

We are seeking an outstanding and highly motivated Care Coordinator to be part of our incredible team, supporting NCIS in the deliveries of FY30 work plan.

A care coordinator navigates the cancer patient and family through the health system and optimizes the individual’s health and well-being at various phases across the continuum of cancer care, including diagnosis, treatment, rehabilitation, follow-up, survivorship, and palliative care. Close communication with the patient across the care continuum ensures care coordination, efficient care delivery, and removal of care barriers.

Job Responsibilities

1. Assist case management officer to facilitate cancer navigation by working with the NCIS Nurse in the following areas:
2. Provide individualized assistance (informational and emotional support) to patients and their families to overcome healthcare system barriers, improve continuity of care and quality of cancer care.
3. Identify and navigate needy (high-risk) patients through the journey to ensure that they do not fall through the gaps and have access to the resources they need.
4. Follow-up with patients through phone, where necessary. This will enable patients easier access to the medical team hence reducing unnecessary re-attendances to Emergency Department and potential admissions.
5. Assist patients and their families to transit across different services and locations.
6. Communicate effectively with health care professionals in providing smooth transitions.
7. Perform assessment to identify patients’ physical, psychosocial and spiritual needs, and barriers in accessing to health care system. Initiate interventions to address the identified barriers, and in meeting the physical, psychosocial and spiritual needs.
8. Perform patient navigation outcomes evaluation.
9. Assist case management officer on coordination of care.
10. Ensure compliance to care pathways and streamline cancer care between NUH and NTFGH.
11. Ensure smooth transition of care and right-siting of patients based on care pathways.
12. Ensure timely and appropriate referral to specialist, allied health and support services.
13. Assist in coordination of care between services (medical, surgical or allied), and between settings (inpatient, outpatient and community).
14. Involve in close liaison with Medical Oncologists, Surgical Oncologists, Radiation Oncologists, Radiologists and other specialists involved in the patient’s care.
15. Perform outcomes evaluation of care pathways.

3. Assist case management officer in Tumor board management

1. Tumor board coordinator for the weekly tumor board.
2. Assist in coordination of care between services (medical, surgical or allied health) based on decisions made at the weekly tumor board.
3. Ensure tumor board database is complete.
4. Manage and audit tumor board database.

B. Education

1. Patient and family education pertaining to cancer journey.
2. Triage patients to subspecialty care.
3. Advise and guide clinic staff regarding cancer treatments, procedures and estimated cost for financial counselling.
4. Support multidisciplinary team members pertaining to patient care matters.

C. Data management

1. Obtain key clinical and operational data at checkpoints (transitional points along patient journey) and enter into cancer database in a timely manner.
2. Compile data (from care pathways) in NUH and NTFGH (collaborating with Cancer Survivorship Program Coordinator) and build database with annual audits.
3. Assist in simple data analytics and participate in quality improvement projects that aim to improve coordination of care and optimize outcomes for individual and services.
4. Work with VDO teams to measure tumor group outcomes.

D. Research

Assist case management officer:

Liaise with research assistants, residents and research fellows working on projects related to cancer.

E. Leadership and professional development

1. Facilitate quality improvement activities.
2. Assist in design and facilitate role and service expansion in cancer care coordination and cancer navigation.
3. Participate and facilitate strategic planning in cancer care.

F. Any other projects/ tasks as assigned by dept

Requirements*

1. A recognised degree in Health Sciences preferably in Degree in Nursing or Allied Health relevant to the job.
2. Candidates with relevant working experience in a similar setting preferred.
3. Possess good interpersonal, strong team spirit and communication skills.
4. Possess good computer knowledge and Microsoft Word skills.
5. Able to multi-task and work under stress.