Care Coordinator (Call Centre / Homecare Services) #HAL

Recruit Express Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare services provider is seeking a Care Coordinator to manage inquiries and ensure service delivery for clients. The role involves collaborating with health divisions and external partners, conducting home visits, and developing care programs to enhance service offerings. Candidates should possess a diploma and customer service experience.

Qualifications

• Min 1 year customer service experience.
• Good communication skills and ability to work with healthcare stakeholders.

Responsibilities

• Work with internal stakeholders for service delivery.
• Manage health service inquiries and recommend service packages.
• Conduct home visits and counsel caregivers.

Skills

Customer Service

Education

Min Higher Nitec / Diploma

Job description

Care Coordinator (Call Centre / Homecare Services) #HAL

Department: Home Care Services

1 year contract buyover

Working Hours:Mon-Fri Office Hours

Location:Ubi office, moving to central in Q4

Salary:Up to $2700

Job Scope

- Work closely with internal stakeholders to ensure the smooth delivery of services

- Manage inquiries on Health services and coordinate requested services

- Assess customer needs using screening tools and recommend suitable Health service packages

- Collaborate with Health divisions and external partners on service referrals, submit referral forms, and ensure follow-up on action points

- Conduct regular home visits and telephone follow-ups to engage with clients

- Collaborate with social and health partners to recommend appropriate care programs

- Counsel and educate caregivers on providing effective care, support, and available financial assistance

- Work closely with the Operations and Nurse Manager on client discharge from services

- Participate in regular program development and evaluation to improve service offerings

Requirements:

- Min higher nitec / diploma in any field

- Min 1 year customer service experience

Interested candidate, kindly send a copy of your resume [e-mail]



Adeline Lim Xin Ying [R23112000]

Email Address: [e-mail]

Recruit Express Pte Ltd

EA Licence No: 99C4599