Care Coordinator (Administration) (Daycare)

To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Day Care Service received as well as Administrative support to Day Care Utilisation and Learning and Development.

Information and Referral (I & R)

• Manage referral sources, including emails, phone calls, and walk-ins, by evaluating client needs and matching them with appropriate services.
• Coordinate the referral process with clients and external stakeholders, ensuring successful service referrals and optimizing lead conversions.

Service Coordination

• Maintain and manage the administrative documentation of the cohort of clients who are categorized to require regular, maintenance care.
• Administer the coordination of service requested by new clients and ensure proper documentation on the systems and paper filing are completed on a timely basis.
• Work closely with internal stakeholders when applicable to ensure the smooth delivery of service.

Service Operations

• Manage various service registration and bookings.
• Maintain good client relationships for service continuity.

Service Excellence

• Conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered.
• Arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service.
• Work closely with Operations and Nurse Manager on discharging clients from service.

Qualifications

• Diploma in business administration, healthcare related disciplines
• Good interpersonal and writing skills
• Good team player and multi-tasker
• Be proficient in English and Mandarin
• Be proficient in computer applications such Google Suite
• Good listener, outgoing and meticulous
• Able to adapt in a fast pace environment

Other Information

• Possess at least 2 years of customer service experience
• Experience working in Community/Eldercare/Healthcare Sector
• Possess passion in serving the community