Cards Operations Specialist - Issuance

WISE ASIA-PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading technology company on a mission to simplify money movement globally. As part of the team, you'll play a vital role in managing and enhancing the efficiency of card manufacturing and delivery processes. This role requires attention to detail, strong communication skills, and a customer-first mentality, ensuring seamless operations and satisfaction for our clients worldwide.

Qualifications

• Meticulous and accurate in task execution.
• SLA driven with a focus on team and personal metrics.
• Flexible with work hours to assist global customers.

Responsibilities

• Maintain high-level execution of responsibilities in card manufacturing.
• Act as the point of contact for discrepancies related to card production.
• Identify opportunities to streamline manufacturing and delivery processes.

Skills

Attention to detail

Customer-centricity

Communication skills

Proactivity

Collaboration

Job description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

• Maintaining consistent and high-level execution of recurring responsibilities in relation to card manufacturing or issuance and delivery;
• Supporting own team in reaching main performance metrics targets and SLA's set to Operations organisation;
• Meeting individual SLA's and KPI's set for the role;
• Act as the primary point of contact for resolving any discrepancies or issues related to card production and delivery;
• Coordinate manufacturing-related improvements in designated regions such as chip migration testing, changing of product codes etc;
• Build and maintain key relationships with external partners (manufacturers, delivery partners);
• Identify opportunities to streamline the card manufacturing and delivery process, improve efficiency, and reduce the risk of errors or delays;
• Following operational procedures and keeping track of critical updates

Qualifications

• You’re accurate and pay attention to detail.
• You’re meticulous and accurate in your task execution.
• You’re SLA driven and are motivated to hit team and personal metrics.
• You place customers first and you make no compromise on this.
• You’re a clear and honest communicator and able to articulate potential improvements.
• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued.
• You’re proactive and collaborative.
• You’re flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.
• Bonus: You’ve worked in card manufacturing or have experience with supply-chain/delivery optimisation.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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