Captain Waiter / Waitress Supervisor

L-GLOBAL CONSULTANT PTE. LTD.; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the restaurant sector is seeking a dynamic General Manager to oversee daily operations and ensure exceptional customer service. This role involves managing staff, ensuring food safety standards, and enhancing customer experiences. The ideal candidate thrives in a fast-paced environment and is passionate about delivering quality service. Join a vibrant team where your contributions will directly impact the success of the restaurant and create memorable dining experiences for customers.

Qualifications

• Experience in customer service and managing restaurant operations.
• Strong knowledge of food safety and hygiene standards.

Responsibilities

• Manage restaurant staff schedules and oversee daily operations.
• Ensure compliance with food health and safety regulations.
• Resolve customer complaints and improve service quality.

Skills

Customer Service

General Management

Food and Beverage Knowledge

Inventory Management

Problem Solving

Job description

• General Management
• Customer Services
• F & B
• General Work
• Taking orders from the customer
• Serve food and beverages to customer
• Responsible for clearing, collecting and returning food and beverage items to the proper area
• Managing restaurant staff's work schedules
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
• Checking in on dining customers to enquire about food quality and service
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
• Monitoring the restaurant’s cash flow and settling outstanding bills
• Reviewing customer surveys to develop and implement ways to improve customer service
• Resolving customer complaints in a professional manner
• Able to handle work in a fast-paced environment
• 6 days work week including weekends and public holidays