Captain/Restaurant Operations Executive (Chinese Restaurant)

Orchard Hotel Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel is looking for a Captain/Restaurant Operations Executive to oversee the daily operations of its Chinese restaurant. The role involves delivering exceptional service, managing guest relations, and leading the restaurant team. Ideal candidates will have relevant experience, strong leadership qualities, and be multilingual, particularly in Cantonese, Mandarin, and English.

Qualifications

• At least 2 years relevant experience in a similar capacity.
• Fluent in English and Mandarin, with Cantonese as a must.
• Customer-focused, excellent team player.

Responsibilities

• Handle day-to-day operations to ensure exceptional service.
• Establish rapport with guests and manage guest relations.
• Supervise team performance and ensure service standards.

Skills

Communication

Problem Solving

Leadership

Customer Focus

Teamwork

Job description

Captain/Restaurant Operations Executive (Chinese Restaurant)

The Captain/Restaurant Operations Executive shall handle day-to-day operations of the outlet, to ensure the smooth delivery of exceptional services to all hotel guests.

Reporting to the Restaurant Manager, the incumbent shall be responsible to: -

• Assist the Restaurant Manager in the administration and efficient running of the daily operations of the restaurant.

• Assist in the supervision of the daily operations of the assigned outlet.

• Establish rapport with guests and extend them with the optimum service possible, ensuring maximum guest’s satisfaction pertaining to food and services.

• Recommend guest on our restaurant menu or offer alternatives.

• Manage guest relations and handle feedback concerning food and services.

• Supervise and monitor the daily job performance of the team members.

• Demonstrate an understanding of wine and food pairing, and assist in making wine recommendations that complements the restaurant's cuisine.

• Ensure standards of service and operating procedures are in compliance with the Hotel’s policies and procedures.

Requirements:-

• At least 2 years relevant experience in a similar capacity.

• Competent in English and Mandarin both spoken and written would be advantageous.

• Must be fluent in Cantonese as the successful candidate will be required to liaise with Cantonese speaking guests.

• Other Asian dialects or languages will be viewed favorably.

• Customer-focused, excellent team player and possess good problem-solving skills.

• Strong leadership quality with excellent communication and interpersonal skills.